Not sure if there are any engineers in this sub who can help. We just moved to a new house and the internet is not working post-activation date. Everything is connected to the right place but the router doesn’t get internet signal. Went outside to check the cables leading to the master socket and saw this (the black cable is the one that comes into the house). How screwed are we?
by luca_badoer
3 comments
You call BT or whoever you get your internet from and get them to send an “engineer” out. They’re responsible to fix everything outside of your home.
That connection looks OK, I presume there are 2-3 properties fed from that. Your house is fed by the brown+white pair from the street cabinet to the Orange+White into the house.
You will have a master socket in the house and as the other poster has said your internet provider/telecoms company is responsible for everything up to that point. You are responsible for everything inside of that master socket. (generally….)
Firstly, is the router plugged into the master socket or an extension. It you’re trying an extension then move to the master socket for testing.
Assuming you should have a landline, does the landline work? If not then that’s a fundamental problem and definitely your provider.
Router is plugged to the master socket directly using RJ11 to RJ11 cable. Don’t have a way of testing the landline unfortunately. Note router works fine since it was working faultlessly up until last week in a different house.