Never heard of Eir before getting emails for an account that wasn’t mine. Customer service quickly taught why there’s so many hate posts.

by ZhouLe

10 comments

  1. After they ghosted me I gave up for a bit, but the emails continued. Ended up making another Twitter account to try again and it was resolved in two messages, no nonsense about my ID or anything. Same “Michelle” even.

    What kind of idiot uses the wrong email address for this, and what kind of service are they getting for €808 a month?

  2. Eir are absolute ghouls and I’d never go back to them as long as there are other options.

    I was with them years ago but the TV function wasn’t working. After months of failing to get anywhere with them and spending hours on the phones (it was never less than an hour to reach a customer service rep) we complained to Comreg and Eir immediately fixed the issue and gave us a load of credit to make up for the months of no service.

    When our contract with Eir finished, we still had some of the credit left but I was keen to go with anyone else so started a new contract. A couple of years later we got a letter from a debt collector who Eir had sold our “debt” to as Eir thought our credit was a debt. After months of sending proof of our debt to Eir being zero which the collection agency ignored and Eir insisted it was no longer their business, I got onto Comreg who immediately got it sorted.

    Eir are scumbags and if you’ve any issues, get onto Comreg. They seem to be the only ones who can hold Eir accountable.

  5. Contact ComReg, they are great at sorting this stuff out

  7. Go to Comreg! They’ve helped me in the past and it’s Always been with these useless phone companies.

  8. You can fix this without going through Customer Service: Use your ‘Right of Erasure’ under the GDPR. (See [https://dataprotection.ie/en/individuals/know-your-rights/right-erasure-articles-17-19-gdpr](https://dataprotection.ie/en/individuals/know-your-rights/right-erasure-articles-17-19-gdpr) and links)

    1. Email the data protection officer in eir (dpo@eir.ie). Give your name and contact info, as well as a screen shot of the email that are being sent to you.

    2. Explain that you don’t have an eir account, you don’t want to receive emails from them, and you want to exercise your right of erasure under the GDPR.

    3. eir have 30 days to respond. If they don’t erase your data (which will stop the emails you should complain to the Data Protection Commission, who will deal with it directly.

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