Waitrose self scan: What does this even mean? Isn’t it a contradiction? If you trusted your customers you wouldn’t spy on them…

by StationFar6396

47 comments

  2. Nothing says “We trust you” like reminding people they’re being watched at all times… 

  3. It’s the same kind of trust as when someone says:

    “I trust you’ll do the right thing”

  4. Sounds like they wrote it backwards. It should probably be:

    “we trust customers to be accurate and honest, because we can see what you scan.”

  5. I dont see what their problem is to be honest.
    We are saving them thousands of pounds a year in salaries for doing all this hard, taxing scanning work ourselves…

  9. Every time I do one of those self-scan shops, I get stopped for a “random” scan.

    Tesco, Waitrose, Asda, every time the same.

  10. Why don’t they shell out for self service tills with scales then lol

  12. I’ve literally never been honest when using one of these things.

  14. Prices have been low and locked for a while so shopping at Waitrose now is probably cheaper than going to Asda or Tesco.. so drives in people who are less trustworthy… so shoplifting has probably risen.

  16. That’s a very odd way of saying they’d rather treat their customers like criminals than pay a few more staff.

  18. What you see here is a compromise after months of negotiations in corporate HQ between “we have to surveil the self scan” “we have to be nice to customers and give them fuzzy feelings” and “legally, we have to clearly mark when there’s video surveillance”…

  21. This post is so weird to me, are we really questioning why there is CCTV in a supermarket? All this sign is saying is that they have CCTV, but in an obscure, roundabout way to try and match the class of shopper that shops there. No shop or business works on “trust” which is why they all have door scanners and security guards.

    You wouldn’t see a big painted “Free ride in a police car for all shoplifters” sign on the windows like you would at B&M, so why complain about the middle class tone here even if it is weird?

  22. Social judgement and some tutting is enough to manage behaviour in Waitrose.

  23. доверяй, но проверяй . doveryay, no proveryay

    ​

    Trust but Verify.

  24. A surprisingly large amount of retail theft is not organised gangs or junkies, it’s Dave & Diana not scanning the wine or weighing their meat as carrots.

    Opportunist theft is huge on self-service tills so a little reminder that the area is monitored and checked can cut down a lot of shrinkage

  26. It’s one of those psychological things, like those who are inclined to shoplift have that doubt put in their mind when seeing things like this.

  27. They can see what you scan when one of their employees finally turns around from their 2 hour convo with a colleague and glances at you as you are scanning

  28. I miss the days when Waitrose trusted their customers and didn’t have scales on their self checkouts.

  32. Basically means “we haven’t got a clue so please don’t steal from us, like really we’re watching, honest”

    And the reality is, while the bagging area is weighed, it’s pretty easy to fool.

  33. Probably calling your bluff, like those obviously fake CCTV cameras on London busses in the ‘90s.

  34. You’d think if they didn’t trust their customers. They would have say a member of staff, you’d have to pass and pay otherwise you wouldn’t be able to leave the store. They would scan your items for your as well. That sounds like a good idea….

  36. Difference between watching someone and being able to see them.

  37. If they don’t like it they can lower their damn prices and the CEO can buy one less yacht this year.

  40. I recently bought 1 small potato at the self service, the only option was to scan it as baked potato, which was a unit price of 30p regardless of size. It got scanned as a carrot at 7p.

    You missed that one, robot overlord.

  41. The trick is to act normal and not look around, you can instantly spot someone cautions, I always try and put through something small, the classic is holding a bag with the item while paying the rest.

    There’s never actually a plan and I always go in intending to pay for all items, it’s literally as I’m scanning I’ll decide there and then if I should or not.

    I’m sure Mr Tesco can survive.

  42. I work at waitrose. It’s if you use the app to scan and go. Once you get to the self scan machines once your done and place everything in bagging area if it doesn’t weigh right we are able to see on tablet what you’ve scanned. We give you a few chances to do this and if you keep not scanning stuff your account gets locked.

  43. My local Sainsbury’s (big store) has a stupid rule where you MUST scan a receipt to get through the barrier at self-service.

    So not only are you now scanning all your own products (which I like), but now you have to get the receipt and scan it. It proves nothing. It proves you’ve paid for *something*. Just to get through a barrier in one part of the store, when there are 20 tills which have space to walk out.

  44. Just like at IKEA where they have signs saying they do random bags checks to make sure we’re not being overcharged.

    Yea right…

  45. I would never shoplift but I know people that think its ok to abuse this system! Normal people its kinda scary!

  46. Those cameras on the self scan tills are not recording, they are just deterants. I’ve heard it that even if staff see someone take something, the managers won’t do anything unless they see it themselves.

  47. ‘trust but verify’ meaning they’ll let you scan and leave the shop, but if you’ve stolen something they can still ban you from coming back

Leave a Reply