Recently bought a new TV online as part of the January sales.

The TV is currently the best rated OLED available in the upper range.
Specs and quality is absolutely incredible.
#BUT
I’ve been getting headaches and eye strain since I’ve started using it (about a week now).

I’m hoping it’ll just take a while to adjust (I’m going from a 40″
1080p LED to a 55″ 4k OLED).

I really don’t want to but I’m half considering trying to return it.
According to this site it says I can.

https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm#changed-mind-distance-1

Granted it doesn’t specify if using the product negates the eligibility (the website says it has to be used).

EDIT :

I guess I’m looking for a consensus on whether I should return it or wait and see if the headaches subside.
Has anyone else experienced this with an upgrade to an OLED?

5 comments

  2. If you bought it online you can return it.
    You’re covered.

    If you bought it in store, you have less rights.

  3. Try playing with the contrast and brightness settings. I also have a high-end OLED and very bright scenes can give me a bit of eye pain (e.g. a HDR scene with a bright sky background) sometimes eventually leading to a mild headache.

  4. You have the right to return it within 14 days of delivery for a full refund, as you purchased it online.

    The major issue with this when it comes to a 55″ television is that EU law only gives you a right to be refunded the price you paid in the event that you change your mind. The retailer can insist that you organise and pay for the returning of the goods yourself – something they can’t do if the goods are faulty. This is likely to be prohibitively expensive in the circumstances.

    Check the retailer’s returns policy, though. If they have stated that they will reimburse return postage (as, for example, Richer Sounds have) or organise the return then it is their problem.

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