I am a student WHO IS LOST IN GERMANY!!!
I first moved to germany in October. At that time, I obtained a prepaid card from a supermarket the provider was O2.
However, I stopped using the number after just one month. I decided to switch providers and signed up for a tariff with a different company.

Despite my decision to switch providers, O2 did not cease their communications with me. They continued to send me emails containing bills that I supposedly owedn!!!!
Frustrated by this situation, I made multiple attempts to resolve the issue. I sent numerous emails and made several phone calls to O2, but it took a significant amount of time before I finally received a response. When I did manage to get through to them, they requested various pieces of information from me and assured me that my contract had been terminated. I fulfilled their requirements and paid the final bill as requested.

However, the following month, I discovered that I was still receiving bills from O2 via email. At my wit's end, I decided to write them another email, clearly explaining that I had already terminated my contract and had switched to Vodafone. THEY IGNORED ME SO I IGNORED THEM!!!!!

Here comes the fun part, I received an email today from a law firm, demanding an exorbitant sum of €700 to be paid within the next 10 days.
I attempted to contact the law firm to discuss the matter. However, my attempts were met with unresponsiveness. Finally, when I did manage to get a response, the person on the other end abruptly hung up on me. WHAT THE FUCK DO I DO??????

by Icy_Hearing_298

3 comments

  1. Without looking at the contract it’s not really possible to determine whether they have an actual claim. Do you have a copy of your contract mentioned in the email?

    The actual amount looks way too high. Even considering late fees and legal fees, it shouldn’t add up to an amount that high, more like half of it.

  2. According to [O2’s terms and conditions for their prepaid services](https://www.o2service.de/apl/html/agb.html), although you can terminate your contract at any time, you must do so in writing (e-mails don’t count).

    > THEY IGNORED ME SO I IGNORED THEM!

    Never do that.

    At this point, your only viable option would seem to be to consult a lawyer. Whether or not O2 is acting illegally I cannot say, but it does seem harsh and exploitative. The law firm’s demand seems very excessive to me — it’s more than three times the original amount.

  3. How did you get a bill when it was a prepaid SIM?
    Something seems off here.

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