Staff threatened with disciplinary action if they processed complaints unless customers used “trigger words” that indicated they knew their rights. That sums up eir customer service poetically. That is an absolute behemoth of cunt of a company from top down.
And a 7.5k fine does not reflect that one bit.
>The telecoms regulator ComReg told the court its investigation uncovered a training manual where staff were told not to process complaints unless customers used certain “trigger words” which indicated they were aware of their rights or aware of regulations.
we all knew eircom was bad , but not this bad
To a certain extent, every phone support job I’ve had had a system where if the customer actually knew their legal rights… Then all the rules go out the window and make em happy asap.
So they will just be passing this onto the customer through bill increases etc
7500. That’s it? Fines should be relative to company turnover.
7500 is literally one peanut for a big company…
Anytime I change provider I submit a subject access request for my cancellation phonecalls so I can prove I have done it if they start playing silly beggars, I used to just record the calls myself but SAR under gdpr is more official. It’s stupid that I have to do this but I’ve been run around too many times by ignored cancellation requests. Now that I request that every time I’ve never been run around.
Should never ever have been privatised the way it was with the infrastructure rolled in to the service provision side.
People really need to stop signing up for Eir.
The worst company in Ireland. I got screwed by them in 2011…never again.
Eir and Vodafone Ireland should be in the bin, both as useless as each other
7.5K is a joke
€7,500? Seriously? That’s like giving any of us a parking fine of €0.10
This a billion euro company.
As a former employee of these wankstains, I am absolutely not shocked at this, the management were still stuck in the 80s when I was there 13 years ago, clearly nothing has changed.
“Legal representatives for Eir apologised to the customers in question and offered to make a donation of €20,000 to charity but Judge Halpin said it was not a suitable case for a charitable donation and imposed fines totaling €7,500.”
Fucking score for Eir there, the judge saved them 12.5k.
16 comments
Staff threatened with disciplinary action if they processed complaints unless customers used “trigger words” that indicated they knew their rights. That sums up eir customer service poetically. That is an absolute behemoth of cunt of a company from top down.
And a 7.5k fine does not reflect that one bit.
>The telecoms regulator ComReg told the court its investigation uncovered a training manual where staff were told not to process complaints unless customers used certain “trigger words” which indicated they were aware of their rights or aware of regulations.
we all knew eircom was bad , but not this bad
To a certain extent, every phone support job I’ve had had a system where if the customer actually knew their legal rights… Then all the rules go out the window and make em happy asap.
So they will just be passing this onto the customer through bill increases etc
7500. That’s it? Fines should be relative to company turnover.
7500 is literally one peanut for a big company…
Anytime I change provider I submit a subject access request for my cancellation phonecalls so I can prove I have done it if they start playing silly beggars, I used to just record the calls myself but SAR under gdpr is more official. It’s stupid that I have to do this but I’ve been run around too many times by ignored cancellation requests. Now that I request that every time I’ve never been run around.
Should never ever have been privatised the way it was with the infrastructure rolled in to the service provision side.
People really need to stop signing up for Eir.
The worst company in Ireland. I got screwed by them in 2011…never again.
Eir and Vodafone Ireland should be in the bin, both as useless as each other
7.5K is a joke
€7,500? Seriously? That’s like giving any of us a parking fine of €0.10
This a billion euro company.
As a former employee of these wankstains, I am absolutely not shocked at this, the management were still stuck in the 80s when I was there 13 years ago, clearly nothing has changed.
“Legal representatives for Eir apologised to the customers in question and offered to make a donation of €20,000 to charity but Judge Halpin said it was not a suitable case for a charitable donation and imposed fines totaling €7,500.”
Fucking score for Eir there, the judge saved them 12.5k.
Eir are a great example of Enshittification
[https://en.wikipedia.org/wiki/Enshittification](https://en.wikipedia.org/wiki/Enshittification)
Once again this proves selling eir was a mistake.