Mother with no service was unable to ring 999 for sick daughter after Eir told staff not to handle customer complaints

14 comments

1. [The duality of Eir](https://www.reddit.com/r/ireland/s/Zx7tNz3nEa)

2. Another 7 thousand euro fine incoming on Zero Accountability Island

3. I find it hard to believe Eir would have bad customer service.

   I was actually born yesterday.

4. [deleted]

5. https://m.independent.ie/business/technology/eir-customer-service-award-was-linked-to-paid-advertorial/41314706.html

6. You can call 999 without a simcard. Never figured out how it works but it works.

7. Jesus Eir are getting a PR beating today.

   Good

8. I want to know if the person(s) responsible for this policy has/have been fired…..

9. I’m not following the story (can’t access the article)

   Why couldn’t the mother get through to the emergency services?

10. This is nothing new from a company that is useless at customer service

11. 112

    No sim card needed

12. That 7500 euro fine will hold them accountable!

13. Obviously nothing as serious as this but the Ma has been on Eir for ages and had issues recently that required a new sim card it took weeks to get sorted.

    Ill be adding her to my family plan on another network soon because that was just a silly process.

14. LOL

    So at the time that Eir was blaming their poor customer service on the people of Sligo supposedly being too stupid to do do a call centre job, they were actively advising their staff to not only ignore company policy but to break the law.

    Beautiful. Just beautiful.

    (The fine is pathetic though)