The magazine was likely paid for the award by Eir. It’s typical in these kinds of things as its business model is purely advertising. There’s no revenue from sales as its distributed freely to public sector, semi-state and civil service.
All the articles are just sales pieces from various companies.
It’s funny seeing advertisements for NBI in the magazine. They literally just paid to advertise to the goverment.
That magazine is a scam. Putin could buy Ukrainian of the Year on that as long as he paid the fees no questions asked.
Didn’t they win this last year as well?
Eir for all, that’s the network for eir, the network we deserve, Ireland’s network, eir all Ireland, air for Ireland, eir for Ireland, this pebble in the wide network of we deserve. Eir. The network of our land. Ireland’s call. Shoulder to shoulder. Our eir.
Its excellence in Customer Service Management. Not in Customer Service.
They fucked over their customers to save a fortune and all it cost them was 7 grand. That’s good management. I’d say they’re in with a shout of winning it again this year.
I heard on the radio today they were fined for long customer wait times 🤣🤣🤣
A joke. Definitely.
They probably paid more for that award than they did for breaking their regulations. 7500 fine. What a fucking joke..
Some poor lad has been knocking doors here the past while trying to get people to switch to Eir, of course trying to lie saying they’re much improved from the steaming heap of dung they used to be (and still are)
#You think this is a game?
Had a guy call to the house asking me to switch now that they have 1GB broadband. It’s a hell of a saving for a new customer but I know it won’t be worth the headache of dealing with their incompetent customer service, so as much as I hate Virign, I’m sticking with the expensive devil I know.
The last couple of times i had to call Eir I found them to be a little better each time – have had horrific experiences with them in the past.
Cancelled my mobile broadband with them last month – got starlink instead whilst waiting for fibre in our area – and to be fair, i was able to cancel without any problems. Phone call lasted 5-10 mins tops
The jokes on everyone.
Joe Duffy looked into this several years ago and found out that €150,000 of public money was spent on fictional awards, in one year, just like this one.
The company contacts companies, county councils etc, and says you won an award. But to win the award you have to pay them. If you don’t pay you are suddenly no longer a winner!
Paaaahaaaahaaaahaaa!! 🤣🤣🤣🤣🤣🤣
These awards are essentially pay-to-win. No one really cares about them, but companies think they do so they pay for them.
As someone who worked there, they treat their staff just as awfully as their customers.
Companies pay for these awards. They are utterly fictitious and bollocks. Eir are cunts to work for/with and to be a customer of.
Corpo awards are rigged
Its the same way every local restaurant or hotel receives a different reward every year lol
Irish local rewards are donation based, as this also is
Does anyone actually hold these rewards in high regard?
That award wouldn’t make me want to use their services.
Like “Best Travel Agent 2022” is not relevant to me now that it’s 2024.
I made the mistake of giving Eir a chance, despite my knowing better. Never again, it was a shambles from start to finish and I ended up using my cooling off period.to cancel, and that was when it was finally almost working. It started when a guy shows up the day of my install, only to inform me that he can’t go ahead with it as there was a tree down the road a bit that would need branches removed in order for him to run the cable. Fair enough, these things happen, not a major issue. Approximately 2 weeks latter another guy arrives and tells me that he is here to cut the tree and do the install, so off he goes and removes the offending branches and tells me that I will have to contact the council to remove the waste from the trees. He then advises me that the tree didn’t need to be cut at all as the box that he is actually connecting to is in the other direction. That was just the start of it though and it got worse from then on.
‘Eir…..not even once’ should be their tagline.
Does anyone still have Eir broadband?? I had it and it was crap and I’ve never met anyone who has it and hasn’t had problems with it, OK I don’t go around asking everyone I meet who their broadband provider is but it does come up in conversation on occasion.
Their entire profit structure must depend on terrible customer service it took months of unanswered phone calls and ignored emails before I finally got to speak to a human being to cancel the so called service
31 years in a row volvo won the volvo sponsored European car of the year.
Hyundai took over and I’ll give you one guess what car brand has won it since then.
All of the are the same.
It was just in the paper today that they were fined for not following the law. Their training manual actually said that under no circumstances are you to tell a customer how to make a complaint online or what the link is. They never took complaints properly at all. Disgrace of a company. The staff would be disciplined if they actually helped the customer
And this isn’t Waterford whispers news?? What the fucks going on?!?
Companies often pay for awards like this. Further theyre likely to have a judge on the panel.
WE LYING OUT HERE PROFESSIONALLY
Customer Services Management is not Customer Service. You can run a great support centre but provide shit customer support.
These awards and contests is just a “pay to get an award” scheme. Like all the little fucking medals and awards printed on food packaging.
When you see a place that won an award “great place to work” the it isn’t. Moral and turnover is so bad that HR got approval for a table and enter the comp for a few 000 that means they are guaranteed to win something. 2nd place in great place to work in small to medium thai takeaway that only opens on Wed lunchtime category.
33 comments
The magazine was likely paid for the award by Eir. It’s typical in these kinds of things as its business model is purely advertising. There’s no revenue from sales as its distributed freely to public sector, semi-state and civil service.
All the articles are just sales pieces from various companies.
It’s funny seeing advertisements for NBI in the magazine. They literally just paid to advertise to the goverment.
That magazine is a scam. Putin could buy Ukrainian of the Year on that as long as he paid the fees no questions asked.
Didn’t they win this last year as well?
Eir for all, that’s the network for eir, the network we deserve, Ireland’s network, eir all Ireland, air for Ireland, eir for Ireland, this pebble in the wide network of we deserve. Eir. The network of our land. Ireland’s call. Shoulder to shoulder. Our eir.
Its excellence in Customer Service Management. Not in Customer Service.
They fucked over their customers to save a fortune and all it cost them was 7 grand. That’s good management. I’d say they’re in with a shout of winning it again this year.
I heard on the radio today they were fined for long customer wait times 🤣🤣🤣
A joke. Definitely.
They probably paid more for that award than they did for breaking their regulations. 7500 fine. What a fucking joke..
Some poor lad has been knocking doors here the past while trying to get people to switch to Eir, of course trying to lie saying they’re much improved from the steaming heap of dung they used to be (and still are)
#You think this is a game?
Had a guy call to the house asking me to switch now that they have 1GB broadband. It’s a hell of a saving for a new customer but I know it won’t be worth the headache of dealing with their incompetent customer service, so as much as I hate Virign, I’m sticking with the expensive devil I know.
The last couple of times i had to call Eir I found them to be a little better each time – have had horrific experiences with them in the past.
Cancelled my mobile broadband with them last month – got starlink instead whilst waiting for fibre in our area – and to be fair, i was able to cancel without any problems. Phone call lasted 5-10 mins tops
The jokes on everyone.
Joe Duffy looked into this several years ago and found out that €150,000 of public money was spent on fictional awards, in one year, just like this one.
The company contacts companies, county councils etc, and says you won an award. But to win the award you have to pay them. If you don’t pay you are suddenly no longer a winner!
Paaaahaaaahaaaahaaa!! 🤣🤣🤣🤣🤣🤣
These awards are essentially pay-to-win. No one really cares about them, but companies think they do so they pay for them.
As someone who worked there, they treat their staff just as awfully as their customers.
Companies pay for these awards. They are utterly fictitious and bollocks. Eir are cunts to work for/with and to be a customer of.
Corpo awards are rigged
Its the same way every local restaurant or hotel receives a different reward every year lol
Irish local rewards are donation based, as this also is
Yet I can’t get through to them ever
https://m.independent.ie/business/technology/eir-customer-service-award-was-linked-to-paid-advertorial/41314706.html
Does anyone actually hold these rewards in high regard?
That award wouldn’t make me want to use their services.
Like “Best Travel Agent 2022” is not relevant to me now that it’s 2024.
I made the mistake of giving Eir a chance, despite my knowing better. Never again, it was a shambles from start to finish and I ended up using my cooling off period.to cancel, and that was when it was finally almost working. It started when a guy shows up the day of my install, only to inform me that he can’t go ahead with it as there was a tree down the road a bit that would need branches removed in order for him to run the cable. Fair enough, these things happen, not a major issue. Approximately 2 weeks latter another guy arrives and tells me that he is here to cut the tree and do the install, so off he goes and removes the offending branches and tells me that I will have to contact the council to remove the waste from the trees. He then advises me that the tree didn’t need to be cut at all as the box that he is actually connecting to is in the other direction. That was just the start of it though and it got worse from then on.
‘Eir…..not even once’ should be their tagline.
Does anyone still have Eir broadband?? I had it and it was crap and I’ve never met anyone who has it and hasn’t had problems with it, OK I don’t go around asking everyone I meet who their broadband provider is but it does come up in conversation on occasion.
Their entire profit structure must depend on terrible customer service it took months of unanswered phone calls and ignored emails before I finally got to speak to a human being to cancel the so called service
31 years in a row volvo won the volvo sponsored European car of the year.
Hyundai took over and I’ll give you one guess what car brand has won it since then.
All of the are the same.
It was just in the paper today that they were fined for not following the law. Their training manual actually said that under no circumstances are you to tell a customer how to make a complaint online or what the link is. They never took complaints properly at all. Disgrace of a company. The staff would be disciplined if they actually helped the customer
And this isn’t Waterford whispers news?? What the fucks going on?!?
Companies often pay for awards like this. Further theyre likely to have a judge on the panel.
WE LYING OUT HERE PROFESSIONALLY
Customer Services Management is not Customer Service. You can run a great support centre but provide shit customer support.
These awards and contests is just a “pay to get an award” scheme. Like all the little fucking medals and awards printed on food packaging.
When you see a place that won an award “great place to work” the it isn’t. Moral and turnover is so bad that HR got approval for a table and enter the comp for a few 000 that means they are guaranteed to win something. 2nd place in great place to work in small to medium thai takeaway that only opens on Wed lunchtime category.
Sounds like an award Homer Simpson would win.