Hello, i need urgent help! I live in Berlin and unauthorized transactions happened to me (2.400 euros) on March 7th and I can see on my app it was made by someone from Brazil with using Google Pay. So as I understood someone created a Google Pay account with my card informations and I realized when I went through my messages I have received a verification code from N26 for me to verify my Google Pay on 4th March. I dont even remember that message! I think I didnt pay attention at first when I received but I didnt use that verification code! I dont have Google Pay Im only using my Apple Pay and never been to Brazil! What am I gonna do guys! Please help me 😔 thank you
by nbusrakirdi
1 comment
1) Involve the police. They are not likely to provide support, but the fact that you reported it may be helpful later.
2) Check https://haveibeenpwned.com/ if your data was part of a breach. This may help you to know what happened and to be able to prove your claim.
3) Change your passwords. All of them, especially mail and Google! Never use the same password for multiple accounts.
4) The sad truth: money is most likely gone. N26 is not known to be particularly helpful (their business model is to not care at all about customers).