Better food quality and service ❌
File defamation ✅
Customer service in Germany is literally a joke.
I went to a Döner shop in Cologne Germany in 2021. The food was terrible. I gave 2 stars as a review and they filed a defamation. I didn't feel the food was good and also the way he treated a foreigner so I gave my opinion. What is the purpose of reviews then?
by pixworm
2 comments
Step one: never trust customer reviews in germany. Good averages can easily be faked by silencing bad ones and/or buying a handful of good ones.
The defamation claim is usually baseless, but they bully google into removing it to avoid lawsuits wich google sees no point in fighting so they remove the review unless YOU fight that lawsuit for them (and pretty much noone is willing to go to court over an online review they wrote)
There’s no point in customer reviews, be it in Germany or elsewhere. They are constantly manipulated up- or downwards by removing real ones and adding fake ones.
At best, rely on industry test results and professional reviews for a somewhat more accurate guidance in your purchases.