Taxpayers told: Your call is important to us, please hold the line – for 798 years

9 comments

1. Probably not a scratch on GP surgery call wait times at the moment. The line for mine is often so full that it surpasses the queue number threshold for the system, and just kicks you off.

2. I hate the little game you have to play with company call systems where you know you have to speak to a person; but the call screening system is trying its best to refer you to a website and hang up on you.

   Who doesn’t love trying to navigate a narrated maze before you can even start trying to solve your query/problem.

3. I wrote an email which took them 3.5 years to reply to!

4. The government sector is pathetic and in positive they make it as hard as possible to speak to someone that can help

   When my dad was alive his PIP payments randomly stopped 2 months after he was successfully approved, could I get ahold of anyone? Could I fuck! Multiple days of being in a queue for 5 hours before having to give up and go to work/pick up my child. Never managed to get his payments reinstated before he died

5. I think there should be some standards introduced regarding phone help systems, like max wait time, max number of key presses to get to your option. Standardisation of 0 at any time for an operator, max message length, no “dead end” options, always having the option to go back one, etc punishable by heavy fines.

6. Don’t you just hate the “it might be quicker and more convenient to use our website”.
   If it did I wouldn’t be here!!!!
   Customer service options on websites are universally rubbish. And I hate automated chat. It’s as useless as their websites generally.

7. Customer services : ‘your call is important to us.’

   ‘pls stay on the line until this call is no longer important to you’

   My biggest frustration is every business still using COVID as an excuse for the delay when phoning.

   NO! You not employing enough staff to respond to handle queries about your shitty services IS the problem!

8. That explains Angela Raynor, she still on hold about that tax issue.

9. Nobody knows how to run anything in this country any more.
   I’d say time for the army to take charge but they’d be fucking useless as well.