Not the most tactful messaging but seems pretty standard corporate BS to me…
And it appears luminus isn’t as scummy as … MEGA? It’s a low bar to clear nowadays.
😂
Meh, what d’you expect? “Oh shit, the prices rose significantly for ALL providers… we need to make sure we don’t continue sending that corporate QoS survey!” ?
Hardly like Luminus or any single provider of electricity is immume to the price hikes on a national (and international) level…
But but, mah outrage! =(
Not “ons” but “mij”. Such teamspirit from the CEO.
Why? This is the most standard thing ever. They are just asking your feedback about the reception of your final bill. They are not asking you how you feel about the price of that bill, nor is that price their fault per se.
they were standing in front of media markt this week, luring into people into 2 years fixed contracts at the highest possible prices in decades(?).
But you get that juicy 100€ media markt voucher right here and now!
I mean you made a good deal if russia invades ukraine
Hi, just prefacing to say that I’ve been working in marketing for quite some time.
This is a super standard NPS-study. The whole point of this is that the wording and timing of the mailing/questionnaire is as similar as possible every time, to avoid you giving a different answer because one year you might ask about ‘your jaarafrekening’ and the next year you ask about ‘the reception of your jaarafrekening’. Sounds the same, might get completely different results, thus, incomparable.
They WANT to know what their NPS is after the jaarafrekening. They’ll explain that it’s lower to corporate due to the high prices and people being discontent because of it, sure. They might also see a lower NPS as a reason to inform clients sooner about rising prices and the necessity of higher prepayments.
And btw for all those interested: a score from 9-10 will count you as a ‘promoter’, a score of 7-8 will count you as ‘passive’, a score of 1-6 will count you as a ‘detractor’. (Sometimes it moves one point down, to 1-5/6-7/8-10, just another format). Once you get all your responses, you take your percentage promoters, you substract your percentage detractor, and the resulting number (between -100 and 100) is your NPS. The higher the better, but also always compare to industry standards. And most importantly, you watch out for sudden drops, or sudden rises.
So: you’re annoyed, @op, sure, but this is just normal. If you want to show your discontent, be sure to score 6 or lower!
Nothing you can do but shit up your arse I’m afraid :/
All companies have gone up and will stop offering fixed priced contracts.
10 comments
Not the most tactful messaging but seems pretty standard corporate BS to me…
And it appears luminus isn’t as scummy as … MEGA? It’s a low bar to clear nowadays.
😂
Meh, what d’you expect? “Oh shit, the prices rose significantly for ALL providers… we need to make sure we don’t continue sending that corporate QoS survey!” ?
Hardly like Luminus or any single provider of electricity is immume to the price hikes on a national (and international) level…
But but, mah outrage! =(
Not “ons” but “mij”. Such teamspirit from the CEO.
Why? This is the most standard thing ever. They are just asking your feedback about the reception of your final bill. They are not asking you how you feel about the price of that bill, nor is that price their fault per se.
they were standing in front of media markt this week, luring into people into 2 years fixed contracts at the highest possible prices in decades(?).
But you get that juicy 100€ media markt voucher right here and now!
I mean you made a good deal if russia invades ukraine
Hi, just prefacing to say that I’ve been working in marketing for quite some time.
This is a super standard NPS-study. The whole point of this is that the wording and timing of the mailing/questionnaire is as similar as possible every time, to avoid you giving a different answer because one year you might ask about ‘your jaarafrekening’ and the next year you ask about ‘the reception of your jaarafrekening’. Sounds the same, might get completely different results, thus, incomparable.
They WANT to know what their NPS is after the jaarafrekening. They’ll explain that it’s lower to corporate due to the high prices and people being discontent because of it, sure. They might also see a lower NPS as a reason to inform clients sooner about rising prices and the necessity of higher prepayments.
And btw for all those interested: a score from 9-10 will count you as a ‘promoter’, a score of 7-8 will count you as ‘passive’, a score of 1-6 will count you as a ‘detractor’. (Sometimes it moves one point down, to 1-5/6-7/8-10, just another format). Once you get all your responses, you take your percentage promoters, you substract your percentage detractor, and the resulting number (between -100 and 100) is your NPS. The higher the better, but also always compare to industry standards. And most importantly, you watch out for sudden drops, or sudden rises.
So: you’re annoyed, @op, sure, but this is just normal. If you want to show your discontent, be sure to score 6 or lower!
Nothing you can do but shit up your arse I’m afraid :/
All companies have gone up and will stop offering fixed priced contracts.
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