My friend took a taxi from Soho to Limehouse after a night out. The taxi driver seeing she was drunk and asleep in the back, decided to take a detour around the M25!!

She has reached out to Uber and they’ve defended this driver stating there were roadworks so he had to take a detour. I’ve never heard of a detour requiring you to drive around the M25 to get from central London to zone 2.

I’m worried there are drivers out there willing to take advantage of vulnerable females. It makes me feel disgusted that uber would continue working with someone like this.

How can I get them to take this more seriously?

by shad121

26 comments

  1. If I were her then I’d keep disputing it because that’s ridiculous.

  2. They take advantage of drunk people of any gender.

    Keep disputing, say no roadworks would require such a detour and threaten with chargeback for fraud. That will likely get the account banned if done tho

  3. Damn I always thought Uber was a fixed price when you create it 😂

  4. Mate there’s 0 chance any roadworks ever would justify this insanity. Past Romford? The journey was near Islington FFS. There’s no chance theyre so thick the think this was justified. Don’t stop disputing.

  5. Chargeback but your friend will likely not be able to use Uber again.

  6. I can’t use uber anymore they all take the piss, they never come to you and they are always so rude

  7. Try reaching out to them through twitter, they usually give proper responses that way

  8. Dispute with Uber and if that doesn’t get anywhere then chargeback with the bank. Just beware that the Uber account will more than likely get closed if you chargeback

  9. When drivers do this what happens if the customer ain’t got the right money in the account?

  10. Don’t bother with Uber, take it up with the bank immediately and get it charged back. You’ll be banned from Uber (only the phone & payment method, so you could just rejoin) but there’s plenty of other options

  11. Maybe let some journalists on Twitter know. If it gets reported in the press Uber might feel more pressure to respond.

  12. Leave bad reviews for uber and the driver. She can try to approach a newspaper with it, there’s a chance they publish an article relating to it. Consider herself lucky the offense wasn’t more serious, and learn a life lesson not to trust strangers in cars.

  14. Please please tell me your friend is continuing to fight this

    Literally impossible for there to be enough roadwork going on to make this a viable route, and if the pickup was soho they don’t even have the C charge excuse – even still, they could go through islington to get to Limehouse

  15. Like others have said, definitely take to uber and fight it but if you have the PHL number it might be worth involving TFL/City Hall as they might be interested in this situation too and they driver might lose their license to operate especially if they’ve pulled this one before

  16. You might be able to complain to TfL or whatever local authority the driver is registered with if you can get the details.

    in the UK and most of Europe we don’t let people play taxis, the driver and vehilce will be licensed with a minicab licence.

  18. How can they dispute this? Sometimes drivers have gone the wrong way or have ignored warnings for LTNs and have taken around the place, I’ve never had a dispute rejected. Even if it’s a few £s, they have always refunded me.

  19. Ask uber and they have to provide it , with the badge number of the driver and complain direct to TFL tph, they investigate complaints against instances such as this as a driver myself IF there were any works , diversions would be in place woth shortest route possible your right to be concerned !
    Dm me if i can be of any firther help

  21. If that detour is legit then why didn’t half of London go that way too? Because obviously it’s not legit. 

    I would post this all over Twitter (or X lol) and get everyone behind it. For all its faults, it’s pretty good at getting companies to answer for their bullshit. 

    Link us up to the Twitter post you make and I’ll be sure to share it. 

  22. When I saw took advantage my mind went places. I am glad it was only monetary and not other things.

  24. Going all the way to Essex just to drop her off in London? No fucking chance. He left the COUNTY????

  25. I would file a police report for fraud, and dispute payment on the bank account.

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