Last night ordered food from Bolt, expected time until delivery was 20min however 10min after the food was ready I noticed the driver was still in Lasnamäe despite the food being in Kristiine. Fast forward another 10min and he is still there and the expected deliver is 40min after the food was prepared.
I contacted support and they took 10min to respond to me, but I did get a new driver and the food arrived to me finally, over an hour after I ordered it. Food was cold ofc so I asked for a refund. Support responded to me only at 3am saying they could give me 2€. I told them thats not enough for their mistake and they said that is all they can do….
I’ve heard that on Wolt the support is way more helpful and that you can get refunds so it’s ridiculous that the main competitor can’t do the same. Won’t be using again 🤷‍♀️

TL;DR Bolt Support is useless

by cassiehasdied

20 comments

  1. Ole tänulik et seal osakonnas üldse inimesi töötab

  2. Protip: Wolt gives complete refunds out as candies if you sound angry, promise to cancel subscriptions and never to return as customer. The support guys probably will do anything to solve a ticket in a way to not lose a customer. I think they probably lose bonuses or whatever if they leave tickets hanging or unsolved.

  3. I had the exact same experience, terrible customer service compared to Wolt.

  4. Yep. Haven’t used Bolt Food since I had a similar situation.
    Wolt support has always been more helpful to me. So just don’t use a shitty service.

    Bolt is built on investor money and is trying to go public soon. Which means they are trying to actually turn profit.
    Vote with your wallet and don’t use a shitty service.

  7. Had the same issues like two three months ago, stopped using bolt food, I exclusively use wolt now with the subscription, super cheap and useful. Wolt has no competition now

  8. Boldi ainuke hea teenus ongi tõuksid ja autod. kõik, kus inimene vahel on jama.

  9. Peame varsti tegema samamoodi r/fuckbolt nagu r/fucktelia

    Bolt puts minimum effort into Estonian customer service – there is no way of contacting them via phone unless it’s a serious case involving the police. They have only a handful of people working as CS agents for the Estonian market. It’s all made as meagre and shitty as possible.

  10. Wow, I never had issues with refunds in Bolt food. Always receive a full refund if the order is messed up. I feel sorry for you, 2 euros is awful.

  11. Contacted them once after 20:00, food took like 2h to be delivered and it was cold, took until the next morning to answer, only gave back a token refund (1 euro), bolt food support is shit. Wolt support has started going downhill as well after they got acquired, I received the wrong food type (curry with shrimp instead of chicken) and they only refunded 50% as “that’s all they can do”

  12. I was attacked by their driver and got banned for that. After 2 hours of explaining that their driver was unfriendly they decided to unblock me. Support was on the drivers side, and this is ok, but i felt that we are not secured of situations like this when your life can be on risk. I got my money back, I can order everything again, but I am not sure that some gopnik will not be the driver.

    Also, since they are working with customers, why the hell some of them does not speak Estonian and got angry when you speak with them on a language of my country? By the law, if you are working with end customers you should speak Estonian, that’s it

  13. So warm the food in microwave, what is the problem ?

  15. Same issue and the time the food arrived. CS just replied “I can see that your food is delivered now, anything else we can help you with?”

    No customer support or whatsoever

  16. If you make 500 euros per month then yea its a luxury for you, otherwise its more than normal

  17. Wolt ja just as bad. Both are horrible services only to be used in emergencies.

  19. Once i rented their car. It broke down other side of estonia by no my fault.

    I reported it to them. it took 72 hours for them to answer back with canned response what was not even relevant to the situation…

    When i somehow found some phone number from god knows where and called them ( was some sort of cs number what normally is hidden ) and asked do they want to get their car back or i will cut my losses and call for junkyard?

    Then they started moving.
    It was 4-5 years ago.

  20. So it got much worse over last 3 years.

    Had to deal with them once and everything was fine

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