So I had a three 5G broadband hub contract for 24 months. Equipment came in real quick but the contract never did. After 24 months requested contract termination, Three agreed painfully after many calls, emails and a hot shouting. The return package for equipment never came, didn’t think much about it. Then came an email saying contracts start again as they didn’t get equipment back. After further calls, chats and mails got the package to return. They want it returned “as new”with all the original packing, manuals, papers and any “free gift” I got back.
So guys wanting to get three, please keep all the papers and the original pckaging!!!
Not going back again!!!
by Significant_Set_7420
13 comments
Tempting to send it back with a big steamer on top.
Sounds similar to collecting the router at the end of a broadband contract, lots of strong language but in actuality they don’t give a fuckkkkkk
I’ve just signed up to Three home broadband, and they made it really clear in the registration process that the 4G hubs are completely free and yours to keep no matter what, but the 5G hubs remain their property and have to be returned.
Thanks for letting me know to never ever touch Three with a barge pole.
Send everything back with bonus glitter.
I’d probably call again and threaten to involve the ombudsman. You had a 24 month contract, you honoured the 24 month contract, you chose not to continue the contract. It’s not like you’re cancelling within the 14 day cooling off period, which is how this reads from the “changed your mind” wording.
If you’re looking to move to brsk let me know and we both get £75 in Amazon vouchers.
I also had an awful experience with 3 customer service.
Simply dreadful company and would never use them again.
Reckon their system has got confused and they’ve sent you the cancel in cooling off comm rather than the return the stuff at end of contract comm.
I don’t work for 3 but do work for another BB provider.
No way they’d want free gift back after 24 months. With you saying contract started again it seems likely a system error.
We ask for free gift back in cooling off only to stop folk rinsing us for a tablet or similar with no intention to keep phone or BB
They couldn’t even be bothered to put your name on.
That’s definitely looks like a cancellation letter rather than an end of contract one.
I live in the US, so take this as you will. Here, it’s incredibly common for companies to ask for the router back. They do charge if you don’t send it. I ended up buying a router personally that I can use from provider to provider.
Return the gift? Then It wasn’t a gift and they are in breach of the contract. You tried the device, in exchange for trying it, you got a gift. You decided the device wasn’t for you. So you return it. The gift was consideration given to you for trying their product. Sounds like a scam to me.
I had this with Sky, they tried to charge me £80 to have an engineer come out and fix a problem with our internet even the problem was on their side, I refuted it until they agreed to waive the charge.
Engineer arrived, did some checks and replaced the router as he said ours was several models out of date and also not working correctly, 6 months later Sky send me a letter telling me I need to return the original router or they were going to charge me something like £70 and it had to be returned within 2 weeks of receiving their letter.
Very luckily I usually take old broken electronics apart in my shed at the end of the garden ( I just find it interesting and educational) and so the router had been sat at the very bottom of my shed bin after being taken apart, I never thought not to because obviously why would sky want it and if they did why didn’t the engineer take it.
I slapped that sucker back together minus a couple screws, it was caked in sawdust and all sorts but I sent it to them and never got charged.
I’m pretty sure waiting 6 months to contact me about it was a tactical move catch people who would throw it out like any normal person. Pretty bad really.