I ordered a Korean sunscreen from Amazon.de a few days ago along with other items. I received all except this sunscreen and I had no idea why I didn’t receive it. Today I got this letter, along with the receipt of 120 francs payment. Apparently, I am not allowed to import that product in Switzerland and it was not written anywhere, so how could someone know. Has anyone experienced a similar situation? Can you help me how to handle this situation?
by Funny-Problem-9531
4 comments
The only thing that comes to my mind: There is a chemical compound in the sunscreen that is illegal for human cosmetics in the EU and switzerland. Is there no further information on why exactly they held back exactly this item?
Absolutely no expert on this, but why not ask what exactly they are concerned about.
Generally speaking, any kind of cosmetic or pharmaceutical (and food) that comes from outside of the EU is a risk when importing. The whole “I didn’t know” thing does not work here, it is your responsibility to ensure everything.
You only show one part of the letter and leave out the important stuff., the actual **Beschlagnahmeverfügung**
“ignorantia iuris nocet”, meaning “Rechtsunkenntnis schadet” . It’s your responsibility to check whether you’re allowed to import a certain item, it is not the sellers responsibility.
As another commenter mentioned, probably a certain compound is banned.
In short: Pay it, not much else you can do at this point.