It’s hard enough to get orders delivered to Northern Ireland but if a company uses dpd uk for their return label I have found that the system doesn’t let you set up a return and you need to contact customer service. I have had this happen with Ninja uk who told me the issue was because I had a NI postcode and with awaytravel uk both use dpd uk for their returns. It’s a hassle to contact customer service and can cause delays in getting our refunds. This is only a dpd issue so I would imagine any company which uses dpd uk as their return carrier then we can’t use?
I do notice that dpd uk don’t deliver to here and it’s dpd Ireland. So I’m like 99% sure that the system classifies as Ireland and not uk when returning and then you have to explain that to the customer service agent who is confused.
Surely I’m not the only one who has experienced this with dpd? Is the solution now to avoid any company which uses dpd as their return carrier?
Side note if anyone orders from Patagonia uk directly, if you have a NI address your order automatically gets upgraded and sent via dhl for free so you will save yourself £20.
by Anywhere_everywhere7
2 comments
I had something similar before trying to return a pair of boots to Arket. I think I just emailed customers services and they gave me a new returns label, was marginally more effort but not a big deal.
DPD are useless. Couldn’t get into my apartments , so because I have no note from them with some number , I can’t rearrange delivery. Just sitting in their depot for the last week. Their app is prehistoric. Ended up emailing Nike and telling them to take it back off DPD and refund me, fuckin clowns