> Instead of just exchange, refund or repair, customers will also be entitled to agree a price reduction on faulty goods, if that suits them better.
Hopefully this is, in concrete terms, the customer’s choice, as it could be abused by retailers. They could offer a pathetic reduction and refuse to refund a faulty item. Though I imagine that would go against EU consumer rights, so unlikely to be a problem.
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> Instead of just exchange, refund or repair, customers will also be entitled to agree a price reduction on faulty goods, if that suits them better.
Hopefully this is, in concrete terms, the customer’s choice, as it could be abused by retailers. They could offer a pathetic reduction and refuse to refund a faulty item. Though I imagine that would go against EU consumer rights, so unlikely to be a problem.