‘that’s ok I don’t need an appointment today there’s no rush, even if it’s in 2 months time that’s fine’
‘That’s not how it works we don’t have appointments for the future just today’
I rang the GP the other day at 8.45am after I did the school run and was told I was 30th place in the queue!! My GP only opens the lines at 8.30…
I gave up.
Our has stopped doing the 8am phone call dance. Now it’s an online form that essentially does the same thing.
A few older people dont like it but for most it’s made things a lot easier.
No having to justify your call to a receptionist, no “you are number 31 in the queue”, no accidently pressing the wrong damn number and getting put through to prescriptions, not having to wait an hour on hold just to get test results. I like it.
Never managed an appointment in 6 years. Do the online form, get either no reply or one that suggests my issue isn’t serious enough.
Can’t even get my name changed as they misspelled it.
Mine you fill out a little questionnaire and then they call you back. I ended up speaking to the nurse and it was all sorted over the phone.
In all fairness it’s something I could’ve followed the correct escalation process and seen a pharmacist first.
In this case they haven’t wasted an appointment for an idiot who should’ve just gone to the chemist. There’s probably a lot of people not following the correct process and not speaking to their chemist before seeing a GP. I’m probably more aware of this now especially after the GP nurse just told me to get some anti-histamines from the chemist.
Omg this
Hasn’t this been replaced by two appointment sessions, one in the morning at 8am and one in the afternoon? My GP opens the first appointment session at 8:30am, and if appointments run out, you can call again at 2:30pm to get to the next session.
Where I’m from it’s been online appointments since 2005 or something. And not this same day appointment shit either, up to 3 months ahead
My local GP surgery went full nhs app last week. You can’t even do a phone appointment any more. I spent over an hour recently in a queue. I won’t miss that.
Or unless it’s just people using the apps to make appointments.
We are changing our appointment system from 19.11.24. This system change is to ensure the service is equitable and the most appropriate appointment is offered to you in a timely manner.
We will be asking you to submit all appointment, medication and administrative query requests using the online form from the link below
https
The form can also be found on our website and the NHS app.
If you are unable to complete the online form, please contact the surgery and one of our receptionists will complete it for you.
You can call my GP (Wales) at any time and you will usually get a response the same morning/afternoon. If you speak to the Doctor or Nurse Practitioner and they decide you need to see the doctor it’s usually same day or next day. For things like regular blood tests it’s usually within a week. Seeing the GP isn’t a problem here, it’s then seeing a specialist after referral that takes a long time.
I think it’s all to do with KPI’s so that it looks good that they’re getting people in the same day, f*ck the sick people right?
Don’t worry. It will stop eventually. You gonna pay half of your salary for the American health insurance company, though. It’s the American dream baby. Bless the Tories.
I don’t experience this issue at all.
I probably visit the doctors once or twice a year, never had an issue booking something in advance.
If they give out appointments only to those individuals who can be seen then they hit 100% of their appointment targets which the government uses in politics. Nothing the government is doing is “fixing” the NHS they are just playing with data sets and numbers.
Rang the dr last week at 8:01 wait for the stupid automated message the crappy music, heart starts beating a lil faster, you break sweat. You wanna know what number you are in the call queue at this point it’s 8:02 and you’re 22nd in the queue! 😂🤦🏾♀️
I’ve recently moved house and surgeries, but I just stopped bothering with my last place after three days of not even being able to get in the queue until an hour after opening. I don’t know how generous other people’s managers might be, but I’ve not worked many places that are happy for you to spend an hour each morning on the phone.
I’ve not needed one but I keep thinking does this all mean if I wanted to see a doctor in the future it’s not possible, same day only?
I’d like to speak to one about an allergy, no rush but I don’t want 8am races everyday.
For ours you can only make appointments for two weeks ahead (unless emergency), if they don’t have any in a fortnight, you have to call again the next day etc etc. I wanted to come off my medication but I have to play the appointment lottery every damn day.
19 comments
I rang about wanting the snip,
‘There’s no appointments today’
‘that’s ok I don’t need an appointment today there’s no rush, even if it’s in 2 months time that’s fine’
‘That’s not how it works we don’t have appointments for the future just today’
I rang the GP the other day at 8.45am after I did the school run and was told I was 30th place in the queue!! My GP only opens the lines at 8.30…
I gave up.
Our has stopped doing the 8am phone call dance. Now it’s an online form that essentially does the same thing.
A few older people dont like it but for most it’s made things a lot easier.
No having to justify your call to a receptionist, no “you are number 31 in the queue”, no accidently pressing the wrong damn number and getting put through to prescriptions, not having to wait an hour on hold just to get test results. I like it.
Never managed an appointment in 6 years. Do the online form, get either no reply or one that suggests my issue isn’t serious enough.
Can’t even get my name changed as they misspelled it.
Mine you fill out a little questionnaire and then they call you back. I ended up speaking to the nurse and it was all sorted over the phone.
In all fairness it’s something I could’ve followed the correct escalation process and seen a pharmacist first.
In this case they haven’t wasted an appointment for an idiot who should’ve just gone to the chemist. There’s probably a lot of people not following the correct process and not speaking to their chemist before seeing a GP. I’m probably more aware of this now especially after the GP nurse just told me to get some anti-histamines from the chemist.
Omg this
Hasn’t this been replaced by two appointment sessions, one in the morning at 8am and one in the afternoon? My GP opens the first appointment session at 8:30am, and if appointments run out, you can call again at 2:30pm to get to the next session.
Where I’m from it’s been online appointments since 2005 or something. And not this same day appointment shit either, up to 3 months ahead
My local GP surgery went full nhs app last week. You can’t even do a phone appointment any more. I spent over an hour recently in a queue. I won’t miss that.
Or unless it’s just people using the apps to make appointments.
We are changing our appointment system from 19.11.24. This system change is to ensure the service is equitable and the most appropriate appointment is offered to you in a timely manner.
We will be asking you to submit all appointment, medication and administrative query requests using the online form from the link below
https
The form can also be found on our website and the NHS app.
If you are unable to complete the online form, please contact the surgery and one of our receptionists will complete it for you.
You can call my GP (Wales) at any time and you will usually get a response the same morning/afternoon. If you speak to the Doctor or Nurse Practitioner and they decide you need to see the doctor it’s usually same day or next day. For things like regular blood tests it’s usually within a week. Seeing the GP isn’t a problem here, it’s then seeing a specialist after referral that takes a long time.
I think it’s all to do with KPI’s so that it looks good that they’re getting people in the same day, f*ck the sick people right?
Don’t worry. It will stop eventually. You gonna pay half of your salary for the American health insurance company, though. It’s the American dream baby. Bless the Tories.
I don’t experience this issue at all.
I probably visit the doctors once or twice a year, never had an issue booking something in advance.
https://change.nhs.uk/en-GB/
If they give out appointments only to those individuals who can be seen then they hit 100% of their appointment targets which the government uses in politics. Nothing the government is doing is “fixing” the NHS they are just playing with data sets and numbers.
Rang the dr last week at 8:01 wait for the stupid automated message the crappy music, heart starts beating a lil faster, you break sweat. You wanna know what number you are in the call queue at this point it’s 8:02 and you’re 22nd in the queue! 😂🤦🏾♀️
I’ve recently moved house and surgeries, but I just stopped bothering with my last place after three days of not even being able to get in the queue until an hour after opening. I don’t know how generous other people’s managers might be, but I’ve not worked many places that are happy for you to spend an hour each morning on the phone.
I’ve not needed one but I keep thinking does this all mean if I wanted to see a doctor in the future it’s not possible, same day only?
I’d like to speak to one about an allergy, no rush but I don’t want 8am races everyday.
For ours you can only make appointments for two weeks ahead (unless emergency), if they don’t have any in a fortnight, you have to call again the next day etc etc. I wanted to come off my medication but I have to play the appointment lottery every damn day.
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