So much about the adoption of technology in health and human services seems to follow the adage “two steps forward, and one step back”. It is not smooth or fast. After billions of dollars in federal money and a pandemic, the specialty provider organizations had 80%+ adoption of only three types of technology—EHRs, HRIS, and virtual care solutions. For primary care provider organizations, this includes EHRs, virtual care solutions, HIE technology, and e-prescribing (see The Changing Tech Playbook). But the need for better analytics, changing consumer expectations regarding experience, and growing value-based reimbursement is pushing provider organization . . .
