>TfL’s customer service boss separately confirmed to us that it will not actively offer refunds to Londoners, instead asking people to manually apply for a refund for each journey they were overcharged.
So, same as normal then? Except you’ve put in the webform a bit later (quite a bit) than you usually do.
*”Some”* /s
How are the issues from the cyber attack still not fixed?
Got to pay for £6m+ spent on new signs for the rebranded overground lines somehow.
Every single person should be claiming the money they are owed back. I submitted a claim for a £3 overcharge and you can be guaranteed I am getting that money back. A critical service like this being down for months is absolutely pathetic and regardless of how much the amount is, every single rail passenger should be demanding it back. Absolutely criminal behaviour from TfL
I’m still waiting for the system to come back as I’m not entirely sure how much/which journeys I need to claim back and it’s ssooo annoying. Used to check the website once a month but now…just money floating in the abyss
Get card clash on my phone quite a bit when I use the underground which it’s not everyday as I get the Thameslink and pay for a monthly card.
This is what small claims court (MCOL) is for.
Fundamentally, if they owe you the money, they have to give it to you. Having IT issues doesn’t change that – Their IT issues are their problem.
London is a scam.
Just tailgate a few journeys until the difference is made back.
Part and parcel of having an incompetent left wing populist as mayor, I guess.
Small aside but I am really impressed with London Centric so far. Over the last few weeks there is always a proper researched story in which you learn something. Not a overview of what’s happening this weekend, not ‘people SHOCKED by this one TFL trick (tap out with your Oyster card to avoid overpayment)’ type stories or another ‘anyone else notice how everything is closed after 2am?’ story.
Since June I haven’t been refunded for the Colindale closure – (186 meant to be refunded).
I screenshotted all my transactions until end of August.
I have been emailing them about my refunds even before the cyberattack.. at this point it sounds like they just don’t wanna pay us back
That’s wild man
Not every journey matters
Give me my money back 😭
I am hoping to keep track of this and will definitely be requesting my refund.
I also put a complaint and hope more people do this. Who knows, maybe the sheer number of complaints are tracked and TFL will provide some sort of update
This is absolutely crazy. They owe me so much money, and I am so skint as it is. It’s been 3 months
To be fair they often don’t give refunds when they don’t have cyber attacks.
I just want my journey history so I can claim back work expenses.
Then they can at least allow us to use oyster cards on the entire network. If I go to Slough, I have to use Contactless and I somehow forgot to tap out and was charged and can’t adjust it in my account.
Might as well start jumping the barriers like most many others do now days. Staff don’t seem to care either.
Ffs this is getting ridiculous how are we supposed to accurately claim for journeys if all we have to go by is statements? I fucking bet they will fight these claims tooth and nail to make sure they don’t pay up.
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>TfL’s customer service boss separately confirmed to us that it will not actively offer refunds to Londoners, instead asking people to manually apply for a refund for each journey they were overcharged.
So, same as normal then? Except you’ve put in the webform a bit later (quite a bit) than you usually do.
*”Some”* /s
How are the issues from the cyber attack still not fixed?
Got to pay for £6m+ spent on new signs for the rebranded overground lines somehow.
Every single person should be claiming the money they are owed back. I submitted a claim for a £3 overcharge and you can be guaranteed I am getting that money back. A critical service like this being down for months is absolutely pathetic and regardless of how much the amount is, every single rail passenger should be demanding it back. Absolutely criminal behaviour from TfL
I’m still waiting for the system to come back as I’m not entirely sure how much/which journeys I need to claim back and it’s ssooo annoying. Used to check the website once a month but now…just money floating in the abyss
Get card clash on my phone quite a bit when I use the underground which it’s not everyday as I get the Thameslink and pay for a monthly card.
This is what small claims court (MCOL) is for.
Fundamentally, if they owe you the money, they have to give it to you. Having IT issues doesn’t change that – Their IT issues are their problem.
London is a scam.
Just tailgate a few journeys until the difference is made back.
Part and parcel of having an incompetent left wing populist as mayor, I guess.
Small aside but I am really impressed with London Centric so far. Over the last few weeks there is always a proper researched story in which you learn something. Not a overview of what’s happening this weekend, not ‘people SHOCKED by this one TFL trick (tap out with your Oyster card to avoid overpayment)’ type stories or another ‘anyone else notice how everything is closed after 2am?’ story.
Since June I haven’t been refunded for the Colindale closure – (186 meant to be refunded).
I screenshotted all my transactions until end of August.
I have been emailing them about my refunds even before the cyberattack.. at this point it sounds like they just don’t wanna pay us back
That’s wild man
Not every journey matters
Give me my money back 😭
I am hoping to keep track of this and will definitely be requesting my refund.
I also put a complaint and hope more people do this. Who knows, maybe the sheer number of complaints are tracked and TFL will provide some sort of update
This is absolutely crazy. They owe me so much money, and I am so skint as it is. It’s been 3 months
To be fair they often don’t give refunds when they don’t have cyber attacks.
I just want my journey history so I can claim back work expenses.
Then they can at least allow us to use oyster cards on the entire network. If I go to Slough, I have to use Contactless and I somehow forgot to tap out and was charged and can’t adjust it in my account.
Might as well start jumping the barriers like most many others do now days. Staff don’t seem to care either.
Ffs this is getting ridiculous how are we supposed to accurately claim for journeys if all we have to go by is statements? I fucking bet they will fight these claims tooth and nail to make sure they don’t pay up.
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