DHL detective

38 comments

1. What happens if you can’t find it?

2. This happened to me once but there was a plant pot in the picture which made it a bit easier. Good luck!

3. owner of the house knows the driver.

   uv been had.

4. DHL must have tracking on all their vans surely they can tell you where they delivered it? I would be rattling customer services for info

5. This happened to me once – turned out however they’d attached the wrong photo to my order (a random open door I didn’t recognise like your pic) but they’d actually left my parcel in the usual safe place where I found it days later

6. Judging from the picture, go to your local shop about 10am and look for the woman in pyjamas

7. Had similar today with royal mail! 

8. Had a DHL delivery a couple of weeks ago.

   Despite being at home all day I only knew I’d had my delivery because I randomly checked my emails and there was the notification.

   Notification stated It had been left in ‘your safe place’ – I hadn’t specified a safe place as I don’t have a safe place (terraced street).

   The photo showed an unidentifiable grey wheelie bin.

   Checked the passageway behind the houses and found it behind the bin of the house 3 doors down from us.

   Good job!

   Edit: I’ll also add that the bin it was behind was the closest to the passageway entrance from the street. Obviously a classic dump and run.

9. To the right of the door is a discoloured brick *eight levels up and half a brick in to the right.  Whizz round your area looking for front doors with that discoloured brick?

   Front Matt on the outside step has a lattice pattern too.

   Maybe that’s enough?

   *edit as I said seven and it was pointed out to be in actual fact eight levels of bricks.

10. Get one of those Geoguesser pros to work out where this house is.

11. If it’s a replaceable item you’ve bought online it might be easier to make a claim with the company you bought it from. I’ve had DHL deliver 300 quids worth of stuff I bought to an Amazon warehouse near me. The warehouse refused to help me and DHL just sent me round in circles for 2 weeks until finally saying tell the people you bought it from

12. Amazon once delivered my parcel by abandoning it on someone else’s doorstep. I, too, was home. Had to use the picture to work out who’s house it was at (luckily still my street).

    Amazon don’t even bother knocking half the time these days, just drop, snap a pic and run🙄

13. If you live in a small town or village you could try a post on the local Facebook page, maybe will get lucky? You could post the pic someone might recognise her legs.

14. Dont forget the leaf!

15. Do you have a local Facebook group? Our Estates one is full of posts for misdelivered packages by the newbie Christmas Rush Evri drivers.

    They all find their real owners after the post is seen

16. Did you call them? DPD delivered a £600 parcel to a random person not even in my street. Called them straight away and they got the driver to pick it up and the delivery driver threw the parcel over my gate. Luckily there was no damage.

17. Had the same thing today with Royal Mail they never attempted to come to my house and it says on the tracker it’s in safe spot in the next city. Someone with black slabs. I get its Christmas and delivery drivers might be busy then usual but if people don’t receive their items how do the drivers expect to keep their job. Just do it properly ffs.

18. Happened to me last week, the package had my house number, my house also had my house number on it, but they decided to post at a completely different number on a different street half a mile away. Why?

19. Look for the house with the black criss cross patterned rubber door mat?

20. Amazon driver did this with headphones I ordered. Complained, got instant replacement, then popped round neighbours. Buy one, get one free…

21. DHL hold tracking data, I found a Laptop that was delivered to the wrong street by doing a webchat and they have me the address it was delivered to.

22. OP, note the deeper shading of red in the three bricks above the parcel near the top of the image, these will be unique to the house.

23. I’ve literally had my parcel in the back of the van as proof of delivery before….

    Fortunately I had the parcel in my hand before the email came through 

24. Your 1st port of call (as always) is the retailer from whom you bought the product.

    They are the ones with the contract for delivery, therefore it is up to the retailer/sender to ascertain the location of the misdelivered item, not you. This is UK consumer law.

25. I don’t know why the myth persists that buying stuff online is easy and convenient. Give me an old fashioned brick and mortar shop anyday. 

26. This happened to me, had no clue where it was based on the picture when it said it had been delivered to me. I even went looking around my street but couldn’t find it. I complained and got a refund, a week later a guy living three streets over from me kindly dropped it off. So I got a free 4k blu ray player worth £250 🙂

27. This happened to me yesterday, my wife came storming in to my home office showing me the picture saying someone has her parcel.

    Until I pointed out those are my slippers and my grey trainers next to the door, your package is on the dining room table.

28. The courier’s contract is with the sender, not the receiver. If this is something you bought online, you should take it up with the merchant in the first instance. If they’re not being helpful, submit a dispute via your card provider.

29. Previous employee of DHL. They have GPS on the scanner system that drops a pin at the point the package was scanned and also when the picture was taken. If you send an email to DHL head office enquiries, they will get onto the depot immediately and find the location

30. Tell the retailer to sort it out, it’s up to them to fix it.

31. This is what happened to me last year with my new phone! They attempted delivery at some random house, a street away. The person who accepted it was kind enough to give it back to DHL and let them know where I live.

    Annnnd funnily enough, it’s happening again with another phone this week. They keep trying to deliver it a house where no one lives and now it’s sat in the local depot. I don’t get any messages or emails – I have to check the tracking number to know what’s happening.

    Complaints sent off to o2 and DHL today as I’ve stayed in on my day (when I was assured it would be here) off.

32. DHL are shit, they broke open my garage door to deliver a larger parcel, snapping it completely off the mechanism and refused to speak to me when i made a complaint. Even phoning them they blocked my number so it wouldn’t connect.

    Good luck OP it could be anywhere.

    Fuck you DHL you cocksuckers.

33. I once had the DHL guy send me a triumphant photo of his delivery of our order to number 70. However, we live at number 1.

34. UPDATE: Sorry I don’t know how to edit the actual post.

    I couldn’t find the house. No, identifying the leaf didn’t help.

    I went back home and called DHL – spoke to a helpful lady who tried to call the delivery driver. She said she couldn’t get a hold of him and attempted to get the location off their gps system thing. She couldn’t get an accurate address and recommended I try going to X (a house at the very end of the estate). Surprise – no black door mat!

    Feeling very angry and defeated I walked back to the house and received a ring notification of a man at my door with my parcel. It was a neighbour from a different street and he explained that DHL knocked and handed his missus the parcel and walked off with no explanation as to why he was leaving the parcel there. I profusely apologised and explained the situation. He said the same happened to him last christmas but the neighbour his parcels had been delivered to opened them up without checking the address. I am so grateful he brought my parcel over because the thing cost me over £650.

    Thanks everyone who gave recommendations on what to do!

    Before anyone asks, the reason I didn’t come across his house and the black door mat is because it’s in a part of the estate I wasn’t familiar with at the end of a row of houses that didn’t have much lighting. The struggles of having terrible vision!

    Also, if anyone from my neighbourhood sees this, i’m sorry for lurking around your house. I just wanted to have a look at your door mat.

35. If they hadn’t whited out the address on the package you could see where it was delivered.

36. Did you find it?

37. DHL are utterly shocking. My second to last item was lost by them (surprised as it was a 1 metre wide TV stand). Latest two furniture items also lost. Customer service unresponsive. Shocking.

38. So glad you got your parcel OP, and may I add a huge FU to DHL. Hate those guys, bunch of lazy, illiterate, unprofessional and shifty cowboys.

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