14th of December my OH went into the Designer Rooms car park in Kilmarnock, the parking system has recently changed. The signs stated "pay before you leave" so she paid what the machine asked for 3 minutes before leaving. Apparently she hasn't paid enough. Of the machine knows when you arrived and you pay just before you leave, then why on the hell does it let you underpay? Why would it not charge you what you've used? This seems extremely unfair. Every other parking machine anyone has ever used charges you what you have accumulated. Why would this be any different? This seems like a massive scam to me. Did anyone have any advice? Is there any point appealing? The letter was sent unrecorded too. How do they even know I received it?

by Wrightd767

10 comments

  2. Only pay council PCNs otherwise these private companies can go fuck themselves. I binned one last year and still nothing

  3. My wife got something similar a while back, and I appealed it online on their website.

    I basically said that the premise of calculating payment is down to them, and since my wife entered the right details into their machine, it should have been calibrated to issue the correct charge. The fact that it didn’t was not her fault.

    I said we’d happily pay the extra £2 or whatever it was, which is what the machine should have charged, but would no pay a fine for something that wasn’t our fault. I got a replay saying thanks for the appeal, and they’d be in touch once they looked into it. That was years ago, and we never heard anything else about it. Give that a go.

  4. A quick check online brings up a couple of points

    * did your OH just park or did she go in the store – if the latter she should have validated her parking
    * [on line](https://newsroom.east-ayrshire.gov.uk/news/changes-to-town-centre-parking-tariffs-coming-soon) it says 2hours free and £1 per hour not the 1 Hr free & 2 hours for £1, so I’d double check the signage [google has this](https://maps.app.goo.gl/FJa7oEFzEBoAJ2676) and also [this](https://maps.app.goo.gl/XKFBrJ6QzR5hPK6X6)

  5. Never pay a non police/council charge. Ignore it… In Scotland

  7. Op edit the image correctly if trying to hide your reg plate. It’s visible.

  8. You should never engage with these people. Nothing! No reply, no appeals, no abusive emails. Just ignore them! The only time you could get grief is for multiple infractions such as Carly Mackie. She parked illegally on private land over 200 times.

  10. ANPR parking enforcement should honestly be illegal. If they are going to fine people / charge them for parking then they can have the decency to employ someone to enforce it like the council does.

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