Former UnitedHealthcare employee reveals how the company trained employees to reject claims, ‘Here’s what he said

5 comments

1. Profits over people. It’s the United way.

2. Nod duh

3. > In response to these allegations, UnitedHealthcare has denied the claims made by the former employee. The company said it is committed to providing excellent customer service and ensuring that all claims are processed fairly and accurately.

   They’re focused on their excellent customer service…. Of getting people to hang up as soon as possible.

4. I used to work as a claims rep for plumbing insurance under American Water and we were trained to literally deny everything. I would feel horrible when an old lady would call and her sewer line had backed up everywhere and I had to tell her we couldn’t help her despite the fact she was paying a good amount of what little income she had to this insurance policy. When we would cover things the contractors would use often took advantage of customers and told them they needed total sewer line replacements when they didn’t and there was nothing I could do to stop it.

   I was sick all the time at that job and I think I know why. I know it’s not health insurance but I think the whole insurance industry is vile.

5. Hey, it’s a for-profit business. The goal is to maximize shareholder value. This is why healthcare should not be a for-profit business.

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