Amazon(dot)pl Banned My Account Over Two Months Ago And Refused To Issue A Refund For The Returned Items. Help Needed.

Hello everyone,

Amazon banned my account more than two months ago, citing a previous ban and claiming that I had created another account which violates their T&C. However, this was not the case; it was my first account on Amazon(dot)pl. Despite my efforts, including numerous weeks of back-and-forth communication, they have only issued refunds for most of the returned items. I still have two items that they have refused to refund, totaling over 400 zl.

They have stated that I did not return the items, even though I have email notifications from InPost confirming that I did. Essentially, they have told me to fvck off and contact customer service, but I cannot do this unless I have an Amazon account, which they will likely ban again for dubious reasons.

Here is another email I received from them making wrongful claims, and threatening to charge me again for products that I am requesting a refund for.

I am confused about what to do next. Is there some form of consumer protection body in Warsaw that safeguards consumers from such corporate abuse?