Walgreens CEO says anti-shoplifting strategy backfired: ‘When you lock things up…you don’t sell as many of them’

10 comments

1. Well, as long as the board voted them all raises for this innovative thinking then isn’t that really all that matters? /s

2. Yup, I hate having to find someone for 5min to open some shelves. I’ll just order it off Amazon

3. In city stores it seems like half the store is locked up and also understaffed. I’ve just walked out a few times after waiting 5 minutes to get something like shaving cream unlocked – not even high value items.

4. Well duh

   Staff make the shopping experience better

   For brick and mortar the shopping experience is what differentiates it from E tail barring Fresh and Deli products.

   Spoil the shopping experience then all you end up with is low margin fresh and deli sales.

5. I think they will just close those stores which hurts the neighborhoods But you have to control crime.

   In a Costa Rica at most stores in San Jose they have armed guards at the exit and you have to show your receipt and bag if what you bought before you can exit

   That is how they control crime

6. But when you don’t lock them up they get stolen. Solution is to close shop and move to a less theft-prone area.

7. i went to a walgreens for tylenol, it was locked up. there was a button to call someone to open it, no one came when i press it. i left.

8. Why don’t they just make it a vending machine or something?

9. I’m shocked, I’m in utter disbelief. Well, not really.

10. Miserable store. Customers are leaving in droves.

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