Octopus overtakes British Gas as the UK’s biggest household energy suppliers

25 comments

1. Could this be indicative of the public’s desire for renewable energy?

2. Is that because every time an electric company fails, the customers get moved to Octopus?

3. Old companies using archaic systems and relying on the old way of doing things. Just shows what can be done when a young and nimble comes into the market with a desire to improve the market. I am with octopus and haven’t looked back after some awful experiences with other companies.

4. I’ve been trying to get British Gas to give me a quote for 2 months now and it’s impossible to get in touch with them. Their system won’t let me sign up without talking to a representative or I would have done that. Why are they making it so difficult to give them money.

5. British Gas has possibly the worst customer service I’ve ever dealt with. Still dealing with an ongoing complaint with them now. Absolutely awful.

6. I’m not surprised, British Gas are genuinely terrible. Every time I’ve had to speak to them it’s like getting water from a stone.

7. That’s 23.7% of the domestic market getting overcharged on their direct debits then 😉

8. [deleted]

9. People really want to win that £1 off their bill on the spinning wheel

10. I had an awful experience with various gas companies like Scottish power, SSE etc when moving home. Awful customer service full of Indian robots who couldn’t understand me. Octopus energy resolved all of my problems within 5 minutes!

11. Been with Octopus for years now, they *were* really good.. but as they’ve grown, their customer service is not great. Although still better than my experience with E.on about 10 years ago that genuinely brought me to tears of anger.

    I’ll stick with them and hope they can work on the customer service stuff.

12. Not gonna lie, I saw the words “octopus overtakes…” and thought the story was going to be way more exciting and marine-based 😒

13. Fantastic and well deserved!

    Anyone here not on Octopus – get on Octopus. This a fine example of how a great business should be run.

14. Its not that Octopus is top notch, its that they’re actually still in business and less shit than the competition.

15. Octopus agile and gas tracker is saving me 25-30% a month.

    Summer time was charging my car overnight for free most weekends.

    Lovely stuff.

16. Well deserved. I’m such a big fan of octopus energy. I get genuine support and customer care, tariffs like intelligent go so I pay 7p/kw. Market leading app and interfaces. Yeah, I never thought I’d talk up an energy company to so many people so frequently.

17. I’m confident in the abilities of these eight limbed wonders to vastly outperform any contemporary service providers in the world or alternative multiverse worlds. Or your money back

18. I’ve just renewed with them for another year, £30 a month cheaper than last time.

19. Same with the high street banks that now have fintechs like Starling and Monzo stealing their customers: starting from scratch with VC funding frees you from decades of technical debt and corporate bureaucracy.

20. Well deserved imo.

    Octopus has been great, and I’m more than happy that it’s “be competitive” stage has lasted as long as it has. I don’t doubt it will enshittify in the future, but their track record has been solid thus far.

21. Good. Been with them for 2 years. Their customer service has been excellent in that time, with whatever issue I have had sorted quickly. All in plain English.

    Frankly, if I have to deal with Eon again it will be a billion years too soon.

22. This week I replied to their automated invoice email to ask if they could update my billing address and they replied and did it same day.

    That alone is a huge sign of basic, good customer service. How long would that have taken with any major utility provider?

23. Waiting for someone to share their referral code!

    They’ve been good for us. Even when they messed up creating our export MPAN, they refunded the exported solar value we missed out on and a healthy good will credit to our account.

24. Given how crap BG are at setting customers up when they move into a new build (we’re in month 4 now and still not set up after three long inconclusive calls) I’m not surprised.

25. I am with octopus. They are phenomenal. So much that I wonder if they are private company … might sound like iSheep praising apple, but honestly, they either genuinely care about their customers or are exceptionally good at pretending to care.

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