My Salt mobile phone contract runs for another year and now I got the message that they increase their prices starting in March.

I felt that I have now the right to leave the contract, since they changed the conditions.

I called the Service Line and got informed that I can not leave the contract, since it it in their T&Cs. They offered that I can avoid the price hike through extending the contract.

My trust into Salt is gone and I am definitely not prolonging my contract, when they change prices during contract period. Leaving Salt will also save time by avoiding a monthly conversation about not wanting to switch my internet to Salt.

Is it legal to change prices and do not allow to leave the contract?

Did this also happen to you? I do not care so much about 24 Franks per year, but feel bullied and scammed.

by Impressive_Bee3743

2 comments

  1. Happened to me as well, but their T&Cs do state that they have the right to change the prices according to circumstances involving additional costs in their ability to provide service (which I guess includes an increase in electricity prices, and possibly inflation)

    However, they state in the email that « despite efficiency measures » they had to increase prices, subtle wording to indicate that they probably had budget costs involving jobs within the company or extra services. This means that not only does the price increase, IT DOES SO FOR LESS SERVICE.

    To add as well, even though the cost increased by « only » 2 CHF, it is still a 10% increase, which is pretty high imo.

  2. Weird one, but for a contract to be binding, there needs to be an exchange of goods or a service provided, all this for a determined and agreed price, for a determined period of time where both parties agreed to these conditions. I’m not a legal expert, but changing the amount (even if it is just 2 CHF a month) and if such changes aren’t hidden somewhere in the general terms and conditions of that company, it makes the contract automatically not binding anymore… So, if they didn’t bury such “price increases” somewhere in their general terms and conditions, you should be free to leave them.

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