As many of you I received email from Salt about price increase and as many of you I was pissed.

I spent about 50 lovely minutes on the phone with them – I called and said that “I received an mail with price increase and based on GTC chapter 10 I object price increase within 30 days via call” and then customer support guy tried all sorts different things, like:

  • telling that other companies do this and it is completely legal
    -going to competitor is not an option because they all do the same, and at the end I will end up cancelling subscriptions every month – which is frustrating
  • reading whole chapter 10 of GTC out loud
  • telling me I don’t understand what is written in chapter 10 GTC because I just read one sentence from there
  • offering me A SOLUTION to keep same price BUT to extend current contract for 6 months
  • telling me this is a good solution and he don’t see why it is a problem
  • asking me what I would do if I would run a company and electricity price increase

…and many other things.

Anyway, somehow whole conversation went faster after I said “ok, so I objected price increase within 30 days by phone and I don’t accept your new offer with solution. Since cancellation would cost me 199 CHF I am going to go to my lawyer and ask what I can do here” – then I got this sms in about 2 minutes.

So, I managed to kept the original contract conditions – and I am not going to renew it when it ends.

Btw, customer support rep was a good guy, we had a good laugh, I expected it to be much worse (even though it was so long).

by alexander__fm

4 comments

  2. I was on the call with Salt as well on behalf of my parents.

    Essentially told them that there are providers (some partners of Salt) that offer a monthly not 2 year binding contract for 35.- compared to the 50.- my parents are paying per number.

    I said that unless they provide us a good deal, those contracts will be terminated as per the increase.

    Dude put me on hold, probably talked to his boss, they offered for my parents Europe Max for 39.- which I accepted since my parents are happy with Salt services, but were just paying too much and were pissed off at the increase.

  3. How did you get them to send you a confirmation SMS? They refused to send me anything and just said to trust them when they told me I also got neutralized.

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