So a few days ago I went to put gas on my car and used the automatic machine in the gas station. I paid with twint and I have the transaction in my historic. However I saw a few days later that twint didn't charge me anything. Few days letter I got this letter from beppo that I didn't paid for gas. I have no problem paying for the gas but the 80 francs are just nonsense.

by Difficult-Hat-6372

16 comments

  1. You don’t pay, you receive reminders.

    You better call Socar

  2. technically you dont have to pay dunning fees but its a pain in the ass to go to court if needed

  3. Pay the actual amount you owe to show goodwill. Send them an email (or even better reply with a registered mail) with the proof of twint payment and 96/100 they will remove the fine.

  5. Contact the operator (i.e. Socar) and explain that you did indeed attempt to pay but their system has malfunctioned, you do have proof after all. See to getting it in writing that the original bill/the processing fee has been waived, in case their accounting fucks up and sends you a poursuite/Betreibung.

  6. From what i remember reminders fees are legal as long as they are a reasonable amount. 3 times what you owe is not reasonable. The problem is if you don’t pay them they will go to the poursuite office and it will be a pain for you to erase that. You should go and ask advise from a consumer association like frc in romandy, they will gladly help you

  7. See it as the tax to support the azeri government. Your problem that you give such shitty companies your business.

  8. Well once I had an issue with my debit card at a Coop gaz station and leave “without paying” (the shop was open, it’s why I was able to fill up even the card transaction failed).

    I have been called by the police a few day latter asking me kindly to take contact with the manager of the gaz station. I went there the following day, paid the bill (without additional fee), apology for the situation, end of the story.

    I certainly think that the dunning fees are bullshit here. But I would just try to do the “commercial” way before going live on reddit.

  9. Thats why I have rechtschutz insurance – all goes there and I am free of this BS.

  11. Don’t pay to the agency. Pay to Socar. Ignore the agency because the fees are abusive and were not disclosed to you prior.

    No way they take this to poursuites because they know this is abusive.

  12. Could it be that you choose the wrong number when selecting your pump and thats why you where not charged?

  13. Nothing don’t pay it until you die and yull be just fine

  14. pay the original debt to socar, send beppo proof of payment and tell them to get f**ed about their fees. You don’t owe these fees. If they want money for their services they can ask socar.

    It’s not your fault socar doesn’t want to collect the money themselves and hires predatory companies to do the dirty work. You did not enter into a contract with Beppo.

  15. My friend totally forgot to pay his gas once at a coop pronto and he didn‘t get a reminders fee.

    Just had to pay his gas.

    I would accept like 20.- but 80 CHF is ridiculous.

  16. In Switzerland always get in contact with the company! Explain urself. Normally they can remove it no problem if not try next person or email. Ffs they also got „kulanzbuget“ if you want to start Karren it out maybe you get free refill for that one problem 😂 good luck but never just pay for the gas and not the fee bc Betreibungsamt is a thing here

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