Many people think conflict is always destructive, but that’s not true. A certain kind of conflict, where ideas clash, but people respect each other, can actually help teams grow. It’s all about ensuring everyone feels safe enough to speak up while being ready to listen to different viewpoints. When teams balance this sense of safety with open debate, they often develop better ideas and stronger solutions. Executive coach and leadership strategist Dr. Carol Parker Walsh joined us to share simple strategies to take the fear out of conflict.
Conflict is an Opportunity for Growth
Sharing differing or conflicting perspectives can push you out of your usual ways of thinking, leading you to explore fresh perspectives or try new approaches. Sticking with the status quo, old habits, or familiar solutions stifles innovation and growth.Tip: Encourage open debates on tough topics so people feel safe sharing bold new ideas, even if they feel unfamiliar, scary, or initially awkward.
Distinguish Intellectual Friction vs. Social Friction
Healthy conflict focuses on ideas (intellectual friction), not on tearing each other down (social friction). It’s not personal or even about the person providing the challenge or insights.Tip: To be successful, set ground rules for respectful discussions and remind everyone to challenge the idea, not the person.
Master Your Own Communication Skills
Clear communication ensures that everyone hears and understands the same message. By being direct, asking for feedback, using active listening, using common language, and double-checking for clarity helps teams reduce guesswork and assumptions.Tip: Before you point out issues with other’s communication, master your own. Practice active listening—repeat what you heard to confirm you understand before responding.
A Healthy Workplace Doesn’t Always Mean a Comfortable Workplace
A truly “safe” workplace supports honest feedback and risk-taking, which can feel uncomfortable.Tip: Show gratitude when people speak up and express their ideas, perspectives, and opinions, even if they disagree with you. It builds trust and openness because you’re respecting the person and everyone’s ability to share.
For more information to help your career, visit Dr. Parker Walsh’s website.