Data management vendor Veeam has admitted to an embarrassing oopsie: messing up a restoration job and erasing data.
The good news is this wasn’t a mission-critical mistake, or the result of problems with the company’s products.
The company’s error was disclosed on its forums in a February 11 thread in which a product management chap reported “we have noticed some topics and comments from the past 24 hours are currently missing.”
As is often the case with vendor forums, Veeam’s mix comments from staffers and customers and offer a heady brew of product support and company news. It’s therefore possible that useful support info or product roadmaps could have gone missing.
The Veeam rep who posted news of the missing posts therefore added “We understand how important timely updates are, and we want to assure you that we are actively looking into this matter.”
Once they did so, they discovered the following root cause:
Oops.
“We sincerely apologize for any inconvenience this may have caused and appreciate your understanding,” the Veeam staffer wrote.
This looks like the kind of honest mistake that IT shops everywhere shouldn’t make but do. The Register is sympathizes (see what we did there?).
We learned of the error because Veeam listed it as “Best Post Of The Week” in its weekly forums digest, which we subscribe to because the company uses it to post news such as its plans to support VMware alternatives Proxmox and XCP-Ng.
The forum and email were a great read for years because Veeam’s senior veep of product management used it to would use it to comment on the company’s activities, and goings-on in the wider data management industry. Sadly, Gostev put down his pen in 2022 as he is Ukrainian and felt unable to continue his articles amid Russia’s illegal invasion of his homeland. ®