So after a long day of work I decided to order a pizza through foodora from a place I have ordered from before. In the app I could see a rider was assigned but didn't get closer to the restaurant. After some time a new rider was assigned and pizza was delivered. I was surprised when the pizza box was completely cold underneath.

The pizza was essentially not edible.
The surface temperature of the pizza was at 24°C and the temperature measurement was shared with chat.

I decided to ask for a manager in the chat but was told the decision was final but I could send an email. So i did same result the only thing the consider is the time the driver used to deliver the food.

I am sorry but that is not how a product is deemed defective or not. I have given them until the charge is settled to reverse their decision and issue a refund but I fully expect their decision to stay even though I am certain the Acquiring bank will side with me that the delivered product does not meet the general expectations reasonable people would have when they receive the chargeback claim.

Foodora 0/5 ⭐

by micsen9

6 comments

  1. This has happened to me before and they gave me a 100nok coupon. They were quite understanding to me. But that was a couple years ago

  3. I used to deliver for Uber Eats in the US. Unfortunately, cold food typically goes hand in hand with getting delivery. Especially with these city guys on bikes, scooters, foot…even riding the Bybanen. Of course I’ve ordered through GrubHub, DoorDash, Grab(Philippines), etc. too. Every time I order through those guys, the delivery fees alone make me sick to my stomach. The worst is when you order McDonalds, which is only good for about 10 minutes before you should consume or throw it in the trash because you can’t reheat it.

  4. As someone that buys Foodora way too much. Never buy Pizza on Foodora. If you want stuff to stay warm you gotta get stuff with less surface area. Sushi, burgers and asian food tend to keep their heat a lot better.

    Beyond learning the hard way to not get pizza through them the customer service people have been good to me and Ive always got a refund and occasionally a discount voucher aswell if there was anything wrong

  5. I see Norway is reaching US craziness mentality level.

    Just warm it a bit. And don’t buy again.

    Next will be parents complaining that their kids are hungry because the delivery guy was late

  6. Okay, I don’t know if this is just my more cool (pun unintended) attitude to these things, but you sound a little entitled. It’s winter. Food going from one place to another outside will not be in the same temperature as if out of the oven. How would you even imagine that would be possible? The delivery having an oven in the car or on their bike?
    Just heat it up a little?

    The thing you might accomplish by this is the delivery person getting blamed or even fired, which has happened with delivery services here before when someone had stupid complaints.

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