Hey All,

I ordered an item from Germany and it was shipped to me on Feb 3rd and on Feb 12th it arrived Montreal Airport. After that there is no update or movement and it’s been over a month.
Is this normal? I called Dhl and they said speak to the merchant, i spoke to merchant they said talk to CBSA, i called them and they said ask DHL.
I am getting rounded in circles and i am worried where my item is.
I filed a complaint with Dhl as well and no response.
When i called DHL they said it’s a local carrier and they can’t help except call Germany Post Office and i do not even speak German.

What can i do?
How long should i wait?

by Adventurous_Let_7261

2 comments

  1. Since the plane can not make it to Montreal by 11:35 in any involve timezone, I guess it was prepared for air cargo twice but never made it into the plane. The last scan looks like it was coming back to the airport mail center, where it got lost.

    The merchant is responsible for the delivery, they are also the customer of DHL. You don’t have to trace the package yourself. If it is lost, you can demand a refund or new item.

  2. The merchant is wrong in saying “talk to CBSA”. It is their job to track their shipments, not yours. You are the customer, it may become your problem if there were an attempted delivery and you were not at home etc.

    But this is the seller’s job. If you do not receive your order, you can cancel it and request a refund or another shipment.

    Whatever happened exactly, it seems that this took more than a month now and you still haven’t received anything.

    I personally would ask for a refund.

Comments are closed.