I had a 2 year contract with vodafone but since i am leaving germany this month. I reached out to vodafone via their contact form to cancel my contract. I am new here and don’t know german and hence the customer care number doesn’t work for me. I don’t get an english speaking agent. This is the email that i have received. It feels like they are planning to charge me till the contract ends? What is this and how do i contact them?

Is there an email ID?

by notsorich_

4 comments

  1. I have done my abmeldung but there was no option to attach the abmeldung certificate there. I was assuming that will be asked in the follow up email but it didn’t happen

  2. When moving abroad you are entitled to “Sonderkündigungsrecht” with a notice of one month. I would simply call their number and clarify this.

  3. You’ll probably have to go to some Vodafone representative in person and demand that cancelation is effective. You’re leaving country, and thus no reason to pay something.

    There is §60 of Germanys telecommunications law. Paragraph 1 states that Vodafone is obligated to fulfill the contract on your new location. If Vodafone doesn’t offer this on your new residence you can cancel the contract within one month.

    [https://www.gesetze-im-internet.de/tkg_2021/__60.html](https://www.gesetze-im-internet.de/tkg_2021/__60.html)

    Edit:

    Also a good idea is to write a letter that you’re canceling, leaving germany, with all your details of the contract etc, and print out as well that abmeldung, and send it to main Vodafone central via post. They’ll have to respect that.

  4. From Telekom there is the following information:

    “If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act).

    By law, you are granted a period of one month.

    We need one of the following documents, e.g. B. as proof:

    • Deregistration certificate from the resident registration office

    • Employer’s certificate

    • Marching order (for soldiers)

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