Obviously, if I'm already asking that question, it seems kinda likely that I am being scammed, but here I'm really not sure.

I'm selling something on Tutti, and the buyer sent me this screenshot two hours ago. The phone number is correct, but I didn't recieve anything. A cursory inspection of the image levels doesn't show me any obvious tampering.
Now, by this time he has told me his address and phone number, and his profile has been around for years, with multiple active listings as well, so it feels kinda legit.

I feel like he might be trying to trick me into sending the goods for free. Is this a known trick?
Could Twint support look into this and tell me anyting about it?

by Koebi

20 comments
  1. Hmm strange. I don’t think twint support has access to such things but it’s worth a try. Otherwise maybe check with your bank if everything is okay with your twint or check in your ebanking if you can see the payment there.

    Normally I would say easy, it’s a scam. However with the other guy being active for years and everything it seems legit.

  2. Dont hand over/send any product until you recieved the money.
    It could be a scam attempt or something went wrong with twint and he got the money back, thinking he paid already.

  3. its stupid easy to pixel perfectly photoshop those things, like using the numbers from a different screenshot and pasting them to be like your number, or just finding what font twint uses for those texts

    unless your twint shows you got it, you didnt get it, end of story. If there is some delay or whatever the hell, just tell *them* to contact twint support

    im not saying they are scamming automatically, but as long as you didnt get it (and the number you gave them is correct, your twint app is activated to recieve), its their problem

    on the activated to recieve thing, if you have multiple banks twint apps, you can set one of them to recieve, by default its the most recently activated one, but there is a menu setting for “use this app to recieve”

  4. Just don’t send it untill you receive the money, if no money is coming in… just tell him to check why, maybe with his bank or with twint support.

  5. Check the time stamps, what the screenshot says, what time the screenshot was sent to you, what phone he may use to list his stuff.

    You should be able to tell from the reflection; this iPhone looks like an iPhone 6s/7/8/SE 2/3, so watch out for the one camera iPhones. This is how I could tell that I was getting scammed once.

    Yes, it is complicated, but I’d still advise checking this.

  6. Don’t send anything unless you see the money in your account, regardless of any confirmation the buyer sends.

  7. If you’re sure you didn’t receive the money, just contact the “buyer” and tell them you didn’t receive the payment.

    They’ll for sure refer to this picture they sent you, call them out and then if they threaten to escalate, at that point I’d contact twint’s support, but I honestly don’t know what they can do. Idk if they can see all transactions or the banks are responsible for that.

    It goes without saying, don’t send anything until you have the money on your account.

  8. If the app or baking doesn’t show it then the payment is not made or it’s not there for now. Either way e banking transaction off is the only official proof

  9. i zoomed in on the name and number, it seems like someone tampered with it. On a screenshot of mine, there arent those gray pixels.

  10. Did he send this screenshot after you told them you did not receive the money? Because I would never send a screenshot of this, I expect the seller to see it in their twint app.

  11. twint is literally instantly.
    No cash – no sending of the items. Its that easy.

  12. Do not open stranfe QR codes that they may send you. These codes often lead to suspicious websites where you’ll be prompted to select your bank related Twint app. If you log in and then provide the code that TWINT sends you via SMS, scammers can take control of your account and steal your money.

  13. The , is suspicious, in Switzerland we usually use . as the decimal separator. Now there are several Twint clients, maybe one adopted the , when set to English or something, but it’s weird.

    Either way, if you didn’t receive the money, you didn’t receive the money.

  14. **Update:**

    Holy shit it was **NO SCAM!**
    I contacted my bank and they said they can indeed see the payment as announced but not “completely authorized”.
    Turns out he only just installed Twint and hasn’t fully completed their authentification process, but was still able to enter a transaction that looked complete to him.

  15. There’s been one thing immediately hitting me : the coma.

    I use UBS Twint and it’s always a dot, between francs and centimes never a coma.

    Is it the same on your apps guys?

    Also.. if you can’t find pixels proving the image was altered, could it be it was simply created on photoshop or another app ?
    Once you have the template, you only need to change the values et voilà 🙃

  16. The twint payment is faster then sending the screenshot, I send many thousands over twint in seconds

  17. In your situation I would try to understand the „big picture“:
    Why is the person English speaking (screenshot English)? How was the chat, he asked only some alibi-questions or maybe he wanted to buy directly? In the screenshot you find some irregularities? How did he react, as you told him you don’t got the money, is he stressing you or tries to solve the problem? His mobile phone is a budget prepay?

  18. Easy, wait until money comes in, bevore you send the goods…

  19. Also watch for maintenance hours. And it can be different for your bank and for the other party’s bank. So if you don’t see maintenance on your Twint, other person’s Twint may have. Happened to me and Twint just showed as if the money was sent. But it actually sent hours later.

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