Entergy said the outage was caused by a “load shed”, which is when the power grid is close to capacity.

NEW ORLEANS — Over 100,000 customers are without power on Sunday afternoon, according to Entergy’s outage map.

Currently, 102,771 customers are impacted by the outage. 

The power outage started around 4:30 p.m. The outage impacts the Eastbank of New Orleans and parts of Metairie.

An outage was also reported in St. Bernard and Plaquemines Parish. Entergy did not say what caused the outage. Power is expected to be restored by 7 p.m. 

We reached out to Entergy to see what caused the outage.


Orleans Parish

52,268 customers without power


Jefferson Parish

36, 204 customers without power


St. Bernard Parish

6,012 customers without power


Plaquemines Parish

6, 535 customers without power

According to Entergy, this is a load shed event as directed by MISO. That means it is intentional. The question is why? https://t.co/FbF0PJv2sZ

— Joseph I. Giarrusso III (@CmGiarrusso) May 25, 2025

Entergy said the outage was caused by a “load shed”, which is when the power grid is close to capacity. So the grid operator told Entergy to shut part of it down for a time so it doesn’t overload. The company said it does not have an estimated time for restoration at the moment.

“Entergy New Orleans is currently subject to a load-shed order from MISO; approximately 52,000 customers are impacted,” an Entergy Representative said. “Our crews will work as quickly and safely as possible to restore service, as soon as we are clear to do so. Estimated time of restoration is unclear at this time, pending further updates from MISO.”

View Entergy’s outage map here.

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