I am travelling with my family (4 people) from Prague to Vienna this month. We booked business class tickets because of the coupe. However, I just received the e-tickets and noticed that it doesn’t look like the seats allotted are together. Moreover, it looks like 3 of the seats are in coach 5 and the 4th seat is in coach 6.

Could someone please help me out with this? I’m not a European citizen, hence unaware of the seats and what my next steps should be to ensure we are seated in a coupe together.

Thanks in advance!

by tswi123

7 comments

  1. One seat is indeed in a different coach. One option is to just rebook it, but there might not be a free coupe and the price might be different (RJ uses dynamic pricing), not recommended. So i would contact the RJ support and ask them if there is an option to change the seating. It is possible that there was a change in the train layout (eg. some coaches changed) and all the seats got reasigned (happens quite often) and there is no guarantee that your seath will match in a new train layout.

  2. I don’t get it. Didn’t you choose seats on the train map when purchasing tickets?

  3. OP bought not from RegioJet directly but from some sort of provider.

    Check on their web if 4 seats together are available and then buy directly from them. Refund the tickets from 3rd party.

    Or contact whatever your provider is and ask them to seat all of you together.

  4. Yep, it looks like the seats are not together. Looking at the seating plan, it’s actually quite uncommon for 4 first-class seats to be clumped together in RJ 1033. Didn’t you see the seat numbers before finishing the booking?

  5. Thank you everyone! It’s clarified now that the seats are not together, most probably because I booked through a third party.

    Honestly, didn’t even realise they were not an official provider because I thought it would all amount to the same regardless of the website I use. Will keep this in mind for future bookings.

    For now, I’ll contact customer support. Thanks again 🙂

  6. You might be better off returning the ticket (if you can get full price) and buying tickets + seating in railjet ( you can use official app called “můj vlak”) you get the seating for free and the trains are of more consistent quality

    + You get the tickets right in the app together with delay, departure and other information

  7. Well, you are not only in two different coach, you are also in 3 different coupes. 5/11, 14 are in first coupe in coach 5, 5/21 is in second coupe in 5. You can read this from a number of the seat, first number stands for a number of a coupe, second is seat.

    I guess this happened beacause there was no free coupe, so system split you whenever free seats was. And if they all already sold out, nobody help you. But you can still try to ask people in the train if they change a seat, I guess you could at least find someone to change in second coupe, so you would be in pairs.

Comments are closed.