Mind you, it just stayed like this.

This company needs to go bankrupt and someone needs to buy it for pennies and build it anew.

Not gonna happen of course, because the government owns it and will forever pump it with your tax money to keep it alive in whatever state.

The conversation with the bot made me laugh out loud though.

by NickFoolery

23 comments

  1. Finnair has no say in this. Airport operation companies are striking so planes simply can’t fly.

  4. Literally messaging you like an uninterested partner…

  6. Their CS is horrendous. Last year, wifey had a flight that was canceled and when we contacted support they told us that “she was on the flight and it took off and landed” lmaoooooooooooo.

    Then we waited almost a month to get “compensation” which was 100 euros…aka fuck off. It was a business class flight btw. They’re lucky we have no other choice in terms of direct flights from HKI – NYC.

  7. It’s so sad. I had only good experiences with FinnAir a couple years ago. A lot less of that miles/Eco/Premium-Eco/Premium-Plus-Eco/Premium-Plus-Flex-Eco bullcrap. Just buying the ticket + good flight.

  8. I’m SO confused by these strikes. Flying on Friday (or well, supposed to be) and can’t figure out whether other airlines (apart from Finnair) are affected or not. Have asked Helsinki Airport and the airline but noone knows anything. There’s no proper info – at what time do the workers walk out etc etc.

  9. And we can only blame the money hungry rotations of industrial engineering and management CEO’s that just cut everything just to get their bonuses. It’s very sad.

  10. I just went to my booking and changed it myself there so saved alot of time by not being in touch with their CS

  12. I am so disappointed with Finnair that I booked a flight with Ryanair instead for September.

  13. Protip*: Always buy a flex ticket so you can change or cancel it willy-nilly. They’re not as expensive as they used to be.

    *= pro as in having flown an average of 50-60 flights a year for the past 7 years due to traveling to the customer being part of the job.

  15. Don’t fly with Finnair for next few years or even a decade if you’re paying from your own pocket.

  16. Sisu is absolutely useless. The company too btw. My flight was canceled in April. I applied for refund and since then I occasionally get an email from them that they are swamped with requests… like wtf, how difficult it is to process the fact that you canceled my flight? I could write you a script that automate that for free. Just give me back my money.

  17. Was this a chatbot or an actual Finn I can’t tell.

  19. I dont know if this trick still works but some people said you’d get better customer service if you called the Finnish language number and just asked them nicely if they speak English.

    The English customer service was outsourced some time ago

  20. You might need to answer “yes” with the “”s.

  21. It can’t go to bankrupt. Finnair is a marjority state owned company that has vital importance for state.

  22. Crap, now I am nervous. Are there any other flights out from NYC that goes to Helsinki?

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