Woman who spent £10k on ASOS says she’s been permanently banned over her return habits

14 comments

1. What’s egregious is all the waste she produced. 

2. Maybe just go to the shops if you’re an unusual size?

3. So she didn’t really spend 10k if she’s getting refunded in 99% of it. What a waste of everyone’s time

4. Reading the article, I think there is a worthwhile point being made here about how some customers with disabilities “access” clothes shopping. Not being able to easily get to a clothes shop can obviously make it hard to get sizing right.

   However, she orders a exceptionally high value of clothes – if the article is to believed, she spends £8,000 a year on ASOS orders and returns half of it. It’s clear that this is what tripped ASOS’ fair use policy, not the mere fact she’s returning stuff (which is something ASOS obviously still allows up to a reasonable degree). The vast, vast majority of people in all kinds of circumstances probably won’t fall foul of this condition.

   Perhaps it might be wise for ASOS to set clearer rules around what counts and an excessive amount of returns.

5. Well done ASOS

6. “Woman gets banned for exercising statutory right”.

7. r/slownewsday

8. Perhaps clothes retailers could have a local facility where customers could go and try on clothes before deciding to purchase them? They call them “Seriously Helpful Opportunity for Purchase” facility or perhaps something?

9. I mean asos has sizing charts and she claims to wear a size 18 but then complains about sizes not being standardized

10. Hardly surprising if she’s constantly ordering multiple sizes with the clear intention of not keeping most of what she receives. Horrible waste.

11. Good! This is the sort of selfish behavior that’s rife in Britian. It’s all me, me, me. She’s clearly a problem customer and ASOS should be well within their rights to ban her accordingly.

12. My mate would buy used TVs on ebay. Then buy a brand new model on Amazon. Put the stickers from the new tv onto the used tv and then return the used to amazon. He did it for years.

13. It is taking the piss a bit doing 4x £2,000 orders and returning roughly £1,000 worth of the items at a cost of only £9.95 (annual fee) which covers both delivery and return of said items. I’d also be interested to know if she returned the £1,000 worth of items in one go or dribs and drabs because if the latter then that’s horrendous IMO.

    Having worked for a retailer many moons ago in the fraud department she most likely isn’t committing fraud (just to get that out of the way lol) BUT she will be sticking out like a sore thumb on the system! And I think she might have been crafty here tbh… Imagine if she had made 10x £100 orders with a 50% return rate… That’s £1k of product and she’d probably be flagging as a problematic customer at that point. But by doing 4x £2k orders she can order/return quite a bit before the company can be confident she is a problematic customer. She’s either crafty or doesn’t quite understand how companies operate (to make money).

    Her points on her expertise (DEI)… They’d be somewhat valid IF she was a member of said group (disabled, for example) and had raised it with the company before the media, but I see no evidence of that (and she can’t play the race card here lol).

14. I have to wonder if these are cherry picked quotes because surely this person has some level of self-awareness that there is a cost to a business in returning £4000 worth of clothing from a single customer each year. Also, you’d think an inclusion consultant would have concerns about using a fast fashion brand this much.

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