I’ve been building my dream PC for a while now, dropping around €4000 on the whole setup. One of the key components was obviously the ASUS TUF RTX 5080, which I ordered from Verkkokauppa for €1529.

Today I finally got to the part of the build where I install the GPU. I open the sealed box and inside is… not an RTX 5080.

Instead, I find a Gigabyte A4000, a cheap dual-fan cooler, and literal metal weights in the box.

I took it straight back to Verkkokauppa and now they’re “investigating” whether it was their mistake or not. So at the moment, I’m out a GPU and down €1500.

The box was sealed and looked completely legit. This came straight from them — I didn’t mess with anything.

Has anyone else experienced something like this? And how do I protect myself from being blamed for something I clearly didn’t do?

by JIT77

12 comments

  1. Contact verkkokauppa, someone purchased the original 5080 and changed the insides to A4000

    Verkkokauppa will support you on this no worries

  3. Back in the days this was a common scam people pulled (or tried to pull off) with Gigantti as they had pretty relaxed return policy. Order something, take it out of the box, replace with something else and return it. I was working there 15 (ish) years ago and we got such returns couple of times per month. Occasionally somebody didnt pay attention to what was returned and they were circulated back to store and ”unopened” items were sold as new and opened as used (or whatever the outlet was called back then, I cant recall)

    I would suspect someone have managed to pull this off with verkkokauppa.com and as the package looked unopened, it was sold as a new. You just got unlucky.

  4. It must be a return where the customer very skillfully opened the box without breaking the seal. In that case Verkkokauppa should have some idea who returned it and be able to tell that it was in fact a return and should refund you.

  5. The ole switch a roo, some people have some ideas from Amazon

  6. I’m sure verkkokauppa is going to help you this is a common thing these days.

    but god dayum 1.5k for a 5080 thanks jensen

  7. Hope they’ll sort it out sooner rather than later! Keep us updated.Will be interesting to hear how Verkkokauppa handles something like this.

  9. You think they wouldn’t need to “investigate”such matters?
    So people would just be able to say that this was full of rocks actually?

  10. Do post an update with verkkokauppa’s response.

  11. Verkkokauppa in my experience has been very good at customer service. Stay in contact with them, I’m confident you’ll get the right parts. Sucks for you to stay waiting on it though, I totally get that

    I would even go as far as to say verkkokauppa is one of the most reputable tech parts companies in Finland so I firmly believe you’ll be compensated and receive a replacement part in due time

  12. Keep us updated how the return process goes!
    Was the GPU from outlet or was it supposed to be a brand new one? If brand new, its gonna be rough case. Since in that case the party who supplies Verkkokauppa would have pulled this stunt (or someone working in Verkkokauppa / Supplier) probably and then its more likely for the store to see that you are trying to pull the trickery.

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