In the U.S., My Social Security will be a revolution within the Social Security Administration (SSA). It is the presentation of a digital portal that will give access to many U.S. citizens to carry out procedures without having to worry about the schedule. The new situation that arises from the retirement of the Baby Boomers seeks to modernize and streamline these procedures that are often tedious and complicated. In Frank Bisignano’s words, the American people have been waiting for a long time for a better service, since they deserve the best from the government. Along these same lines, by obtaining the new Social Security card, they will be able to obtain Social Security benefits without having to call the well-known SSA 800 number. Read on for all the latest information.

Retirees will be able to celebrate one of the best news ever

Starting in mid-July, retirees in the United States will be able to celebrate some of the best news ever, as the my Social Security online portal will be operational 24 hours a day, 7 days a week, the Social Security Administration (SSA) announced. This digital transformation will allow beneficiaries to complete procedures without interruption, something that was not possible before.

My Social Security portal now available 24/7: a historic breakthrough

The SSA confirmed earlier this month that this measure is part of a broader strategy to radically improve customer service amid the growing number of retirees, especially with the arrival of the Baby Boomer generation into the system.

Currently, the portal has restricted hours, which has been a source of frustration for many users. With the new implementation, beneficiaries will be able to access the site whenever they need to, regardless of the day or time.

This uninterrupted access to the portal represents a key step toward a more modern and efficient SSA. As Commissioner Frank Bisignano stated, “My top priority is to transform SSA into a model of excellence – an organization that operates at maximum efficiency and provides exceptional service to all Americans.”

What procedures can retirees carry out on the 24/7 portal?

The my Social Security portal has become an indispensable tool for both beneficiaries and those who have not yet received their payments. With this new permanent availability, users will be able to carry out multiple procedures without depending on office hours.

In the first instance, it will be possible to request a replacement Social Security card. They will also be able to upload documents and submit forms online and set up or change the direct deposit of their payments. Obtaining tax forms linked to your benefits can often be a complicated task, but now it will be much easier. Along the same lines, printing benefit verification letters and changing the mailing address associated with your account will be more readily available. Finally, checking the status of applications, obtaining proof of non-receipt of benefits and full access to personalized retirement estimates (your own or your spouse’s) will be possible thanks to the new permanent availability.

A technological transformation to improve service

The announcement is part of a broader reform of the SSA to optimize its service channels. The agency has also modernized its telephone technology in 70% of its field offices, reduced response time on its 800 number by 35%, and achieved 90% of calls being resolved with self-service or callbacks.

“The American people have waited too long for better service and deserve the best from their government,” Bisignano stated. “I am deeply grateful to our dedicated employees who are already making this change a reality.”

Feel free to visit the new interface

In this link you can directly visit the My Social Security website and create an account or simply log in to your existing one. Many of our notices are now available online. With your account, you can choose to get available notices online instead of by mail and can choose to receive email or text alerts when you have a notice available. Getting available notices online means not needing to wait for it to arrive in the mail or the notice getting lost or misplaced.