A major network outage is disrupting POST Luxembourg services nationwide on Wednesday afternoon, leaving customers unable to make calls or access mobile data.

Since 4.30pm on Wednesday, customers of POST Luxembourg have been reporting significant network issues, including failed phone calls and interrupted 5G/internet access. Multiple users have contacted RTL to describe connectivity problems.

On Facebook, POST Luxembourg stated that both its official website and contact centre are currently inaccessible.

According to information obtained by RTL, the outages are primarily impacting POST Luxembourg’s infrastructure.

112 calls also affected

In a statement on Facebook, the Grand Ducal Fire and Rescue Corps (CGDIS) confirmed that the network issues are also affecting calls to the emergency number 112.

According to a police statement, their services are currently unreachable via the Post network. As a result, individuals are advised to contact the police by email at contact@police.public.lu or via Facebook. Alternatively, it’s recommended to use a phone connected to a different mobile operator.

If you’re unable to reach the emergency number 113, you can instead call one of the following alternative numbers:

The CNS (National Health Fund) is also affected and currently unreachable via the Post network.

Delays and diversions at the airport

Operations at Luxembourg Airport (Findel) are currently affected by communication issues linked to the Post network outage. Since 5pm, there have been nine confirmed delays and two flight diversions.

Despite the disruption, Luxairport is urging passengers to proceed to the airport as scheduled. No flight cancellations have been announced at this time.

Further updates will follow as more information becomes available.