1 second late on the Post Auto and got a surcharge. This is crazy and the bus has not even departed from the station and still got fined somehow. Since this is my 4th case in 2 years and 3 of the other time happened the moment I first arrived in Switzerland when I bought so many wrong zones.
by leoviet
35 comments
F
Fuckin hell this email should become one of the state symbols next to the flag and the anthem
Buy the ticket before you get on? You have almost infinite time before the journey to buy a ticket unless you decided at the absolute last second to get on the bus.
I don’t use EasyRide precisely for these kind of issues, I do not have the patience to deal with SBB in case something goes wrong.
“Since this is my 4th case in 2 years”
play stupid games, win stupid prizes. maybe switzerland isn’t for you.
Obviously you didn’t check in before boarding and departure 😂 there are is no bus that can close the doors and depart within one second 🏎️
We‘ve already seen a few of these posts by now. I agree, in cases like this there should be some grey area, when it is within seconds. On the other hand, the rules are very clear. It is basically a decision to either risk a fine or wait for the next bus, if the ticket isn’t bought before boarding.
And the zoning and ticketing of SBB and most other transportation companies is just ridiculous. It is complicated and has many pitfalls. And now, that there are less and less possibilities to buy a ticket on the trains and busses, as well as ticket vending machines, it gets even worse for elderly people. You need to have a smartphone in several cities to be able to buy tickets. Or if there still are vending machines, they are overly complicated and require a Swisspass or a contactless credit card.
The system is sick.
One time they fined me because I had written my name “Ana” instead of “Anna” by accident
Sucks, but maybe check in to EasyRide while walking towards the station? There’s no penalty for activating EasyRide ahead of time.
4th time, you said it yourself. If it was first they would give you a pass.
This… this has some real r/BUENZLI energy to it
Just use the sbb app?
Edit: didn’t know it was part of it. But just buy tickets normally?
This sounds ridiculous. Try get a human to look at this.
Had this happen, just call the phone line
The customer service process where this is an acceptable answer to send is beyond fucked up. (Probably designed by a sociopath German as usual)
System and network latency is a real thing. Clocks, especially phone ones, where your ticket and validation were probably time stamped from are slightly asynchronus so even a rounding difference in the asynchrony in your case can cost you.
For 1 second, it would be interesting to measure the latence of the system. I guess that the time of departure is recorded on the bus and then transmitted to the SBB server, while the SBB ticket is only recorded once booked on the server. So, if it takes two seconds between “you press the buy button” and “the server acknowledge the message”, you’re the victim of latency.
I notice these 1-2 seconds delay often when buying single tickets, so I guess this could be the same behavior.
If it hadn’t actually departed challenge it.
The thing is, they have to draw the lime somewhere, next time someone is 3s late, then 10s, then 30s, then 1min and so on. Fairest for all is if they have a hard line. Also, it was in the news that they are strict about this, even multiple times. Everybody should know by now.
What makes me mad is the hiding behind ‘rules’ here in Switzerland e.g “the rules are clear, why are you not following them” or “if we make an exception for 1 second where does it stop? Society is going to descend into chaos”.
Too many people are defending it instead of thinking about how to improve the customer experience and being pragmatic about what actually makes an impact.
I would challenge it by stating it is a logging issue. For 1s, they can’t prove it is not an issue of latency or it is an issue of precision (like 200ms difference because of rounding).
It doesn’t affect me as I have a ZVV subscription but it nevertheless annoys me about SBB an their non grace period policy that I sent a complaint email 😂 I guess I have lived here too long 😂
Once i got fined 100chf for buying the ticket for the bus 40 sek later….
I’d be fucking furious as well. 1 second 🤯
However…. If the bus departed and you didn’t have a valid ticket, then they are correct. However, they should have a grace period of 1 minute, I’d say, especially due to the known inaccuracies of the systems.
Utterly moronic, robot fucking country at times.
Didn’t the Bundesrat already decide that they can’t do this?
Makes sense to me, it’s possible that detected the inspector once you entered the bus so you quickly could’ve enabled it. I don’t understand why you not simply enable it way before?
Obligatory fuck the SBB, Always
This is totally at discretion of the controller. I was buying ticket late on ICE with zero steps inbetween and didnt got penalized for it at least 10times. I was 5 oder 10min late. Maybe a side eye from the controller but nothing more.
So the correct solution is to hold open the bus door from the outside (and delay the bus departure) until one has received ticket registration confirmation, right? Right? 🤓😈😂
I wonder how they’d handle the following scenario: it’s 19:25, you’re at a remote PostAuto stop where the bus comes every 30 minutes, the next one scheduled at 19:30. There’s a huge snowstorm, and the bus that’s supposed to come at 19:00 had to slow down so much, it’s now shown up at 19:30. The bus that was supposed to come at 19:30 (the last one) has been cancelled because of the storm.
Do you:
a) Swipe at 19:29 and get on the bus. The inspector comes. “Oh but this bus was scheduled to leave this station at 19:00, you’re supposed to swipe at 18:59:59 by the latest.”
Or b) Not get on the bus, wait for the 19:30 bus that’s been cancelled, and die of exposure?
this is auto-generated
If their app didn’t randomly go “ehh i dont feel like it” and just move back the slider, this would piss me off less.
And they’re right
First, don’t use EasyRide. Too risky.
Second, if it’s your 4th case in 2 years, maybe you are a bit part of the issue too
SBB lately feels like they do everything to give you a fine. Instead of giving fines only to people who obviously did not want to pay. The half-private corporate structure really has gone awry. They get public money from us but are as annoying to deal with as any private corporation. Really not taking the whole service public thing serious sadly.
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