Hey!
Recently I sold a piece of furniture on Finn.no to someone who came to pick it up. We agreed on a price that was about 1/4 of the original store price (it was already discounted, and they negotiated further).
When they arrived (two people), they saw the furniture was disassembled and immediately complained it would be too complicated to assemble. I politely told them, “You don’t have to take it, no hard feelings, it's ok.” They decided to take it anyway.
They asked a lot of questions — if the parts fit, if it was the right item, they went through every item and inspected everything. I showed them the instruction manual and answered as best I could. They even asked if I could come to their home (about a 40-minute round trip) to assemble it, which I politely declined as I literally had/have no extra time on my hands. They mentioned they had never assembled flat-pack furniture before. And the funny thing is, the other person seemed to work in a trade (their van was full of tools and work clothes).
Fast forward 8–9 days: they send me a blurry picture of a screw in a hole, claiming the screws are “too small” and accusing me of “svindel” (fraud). They haven’t sent a proper list of missing or wrong parts, even though I’ve asked several times.
Today they said that "some screws are missing" they will report me to Finn.no and the police. I even offered to pick up the furniture and give them their money back, but they remain hostile and keep sending threats. They still haven't sent me any photos.
For context, both my spouse and I have a 10.00 rating from 20+ reviews on Finn, and they have no ratings.
What should I do? Did I do anything wrong here? Looking for honest advice on how to handle this. I'd be happy to bring the piece of furniture back, on my expense just to avoid this unnecessary stress, as well as protect our family as this person seems a bit strange and I really feel uncomfortable knowing she has us as a target
Thanks!
tl;dr: Sold furniture on Finn.no for 1/4 of retail price. Buyer inspected everything, took it home, and 8–9 days later claimed screws are wrong/missing. Now accusing me of fraud (“svindel”) and threatening to report to Finn and police. I’ve offered a full refund and to pick it up, but they refuse and keep sending threats. What can I do?
by spinozas_pencil
14 comments
I wouldn’t do anything. Police would not be interested, you have documented that you did nothing wrong, and if Finn asks you can show them this documentation.
Ignore them. Don’t engage. They’re trying to blackmail you. If you’re certain that all bits and pieces are correct it’s their problem. Finn is full of shitty buyers trying every trick in the book.
You don’t have to do anything. It is not an uncommon scam, block and ignore. Their claim is also just ridiculous, wrong screws, what??
If you delete your listing, they cannot give you a review. And this is bullshit from their side. You have done more than enough.
Just send them a final message that you’ll take the furniture back with a 24 hours reply notice. If they don’t accept or answer, you’ll consider the matter closed.
To be honest, it sold as seen and they have no right to returns, refund or discounts.
Wannabe swindlers have no right to your time. Ignore them.
Ignore them. Don’t offer a refund, you don’t know if they have messed with the furniture. They can’t do anything.
Don’t mark the ad as sold and then pick them as the buyer, that way they can’t leave you a rating.
Tell then to go fuck themselves, block and delete the listing.
Don’t chase this. It’s bought as used. Even if screws were missing you’d be fine.
Ignore, they can’t do anything about it and it won’t hold up legally. Give them a review on Finn with a short summary of your experience.
Even if there was a few missing screws, that wouldn’t be unexpected for me and I’d just pick up some new ones at a hardware store, lol. Sounds like they are the ones trying to scam you
They’re the scammers.
Exact same thing happened to me too. The buyer even spammed me with phone calls because I didn’t reply him right away.
Do like what others said, ignore them. You have done everything you can and you have nothing to fear about
By law any buyer can say the product isn’t as advertised and get their money back if they return the product in the same state it was sold in. Do not offer to pick it up. It’s their job to deliver it back in the same state if they really want their money back. They’re obviously not going to do that though. People try this bullshit all the time. They want you to give them back their money and keep the furniture. Time to just call them out on their bullshit and then report and block.
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