From the first airstrike onward, Crisis24’s intelligence and operations teams responded with urgency: delivering real-time alerts, situation reports, and advice to clients in the region. Over 180 organizations reached out to Crisis24 for support – ranging from operational guidance to emergency evacuations.
True expertise is best measured in outcomes, not in numbers. Still, the scale is telling. Over 10 days, Crisis24 executed over 50 emergency evacuations. Thanks to the coordinated efforts of our 24/7 Global Operations Centers and on-the-ground resources, including an Incident Management Team (IMT) based in Egypt, numerous groups and individuals were relocated from Israel, Iran, and neighboring countries.
Intelligence-Driven Decisions
The safety of every individual is always the core focus during a critical evacuation. This means adapting plans in real time as new intelligence emerges. For example, our operations leads evaluated all available routes – air, land, and even maritime options – using daily updates from intelligence analysts. With the closure of Israeli airspace, land evacuations to Egypt or Jordan became the preferred pathway, considering various factors such as risk, speed, and comfort
When Jordan’s airspace became unpredictable, and crossing times lengthened, ground movements were redirected. When Ben Gurion airport partially resumed operations, a charter flight was booked for a key enterprise client. Yet, in most cases, the route through Egypt’s Sharm-el-Sheikh was the one chosen. It offered the safest and smoothest passage, since a robust hotel infrastructure and direct international connections were readily available.
Moreover, private vehicles were preferred over crowded buses as they offered a lower-profile, door-to-door solution. They reduced wait times, provided more discretion, and guaranteed a direct path to safety, especially when border crossings required travelers to proceed on foot.
Personalizing the Mission: A Family with Children & Elderly Parents Escorted Home
A particular evacuation via Egypt was for an American family that included a baby, a young child, and two elderly grandparents, one of whom was wheelchair-bound. At the start of the conflict, they found themselves in Haifa, Israel, and wanted to evacuate and return to the US.
An initial intelligence and security assessment was conducted. It was decided that, since Haifa – with its port, infrastructure, and IDF assets – was a higher-risk target, the family would be moved to Eilat, in southern Israel. Eilat was deemed safer and a better starting point for ground movement into either Egypt or Jordan.
The family’s specific needs were assessed, including selecting a security vehicle with a baby seat and enough space for a wheelchair. Every detail was anticipated, from pick-up logistics to travel kits with formula, diapers, and medical supplies. They were given clear instructions and guidance on the pick-up, who would meet them, what would happen next, and what they could expect while travelling. Clear, calm communication was key.
After arrival in Eilat, the next step was to head to Sharm-el-Sheikh, Egypt, where the family could spend a night, shower, and rest, before their flight home to the US. A security chaperone met them at the Egyptian border and stayed with the family continuously, providing additional reassurance and protection, and ensured their safe passage to the airport for departure.
The Crisis24 team meticulously selected connecting flights, guaranteeing not only minimal transfer times, but also seamless support at airports. For example, they verified on-site assistance and wheelchair access at terminals for the elderly passengers. Finally, Crisis24 stayed in close contact with the family throughout their entire journey home, making sure that they were supported should there be any unexpected changes.