BA wrongly turns away passenger at Gatwick, then claims she ‘arrived late’ at airport

5 comments

1. Airlines are the worst. My family and I boarded a plane, they changed our seats from ones we’d paid extra for. We were assured it would be recorded and we would receive a refund. When we landed, complained to airline and they told us we had been given the seats we paid for, luckily we kept the boarding passes. Took an extremely long time for a very tiny refund. If the plane had an emergency they had no record of us in our updated seats, we would be left for dead! Complained to the aviation authority, really simple health and safety record keeping absolutely thrown in the bin. Aviation authority didn’t care. This was Easy Jet, awful.

2. The mistake was, most likely, an honest one as the passport was over 9y and 9m old but to then lie, and lie again after all the dust has settled, claiming this lady was late to check in, is outrageous behaviour and easily disproven. BA should compensate her for her lost day, the train rides she had to make and her flight.

3. Man, I remember the days when BA was a top-tier airline. Those days are long gone.

4. Have a similar story, this one is Ryanair.

   Friend of mine has an autistic son. The special needs club/society/education program he goes to were organising a trip to Spain. Got to the airport three hours ahead of flight, went to the assisted check-in services and waited there for the chaperone.

   Chased many times but chaperone services were behind. Finally, they picked them up, took them through security and gate. At the gate, they said it was closed and everyone had already boarded.

   Despite it being the chaperone service’s fault, Ryanair staff refused to let them through without paying another £60 a head or something as a late boarding fee. Eventually the carers agreed and paid.

   They then went through the gate doors to find the entire flight still waiting in the stairwell and boarding hadn’t started.

5. BA has undergone one of the worst falls from grace I’ve witnessed from a ‘british brand’ what used to be a premium service is now on par with budget airlines in terms of service and customer satisfaction, yet they still price themselves as premium.

   I hate to say it, but the management tier should have the ‘british’ label gutted from the company as it’s only acting as a source of embarrassment as things stand.

   Whilst the general British public, their hen/stag doos and the increasingly cheaper price of air travel has allowed more antisocial clientele, BA’s customer relations haven’t adjusted with that change over the last 15 years where over companies have.

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