Royal Mail fined £21m by Ofcom for missing delivery targets

https://www.bbc.co.uk/news/articles/cd67qyw7z3vo

by Mannersarefree

10 comments

  2. With them being fined multiple years for late delivery what does this mean for Royal Mail being used for legal purposes.

  3. the blame was laid at the door of royal mail management.

    but on inspection of the delivery confirmation photo, it’d actually been laid at the door of someone three streets away.

    they had to use the local facebook group to retrieve the blame, if was quite a faff

  4. Good, I’ve had multiple “tracked 24 hour” packages take three or four days to arrive in this last year. In one case it took seven days. They need raking over the coals on this.

  5. I’m having issues with Royal Mail right now. Sent a tracked 2nd class letter. The tracking says it was attempted twice and a red card was left. I spoke with the receiver and nothing has arrived their end, no knock at the door, no red card so they can collect it. Wait time to call Royal Mail is over an hour. Fucking terrible service.

    For a company with a 100% monopoly on post boxes, I expect the best. I want them shut down so someone else can take over.

  6. I’ve currently got two parcels which were meant to be on their way to me via Tracked 48. One, sent on Friday, has been sat in a delivery office in Yorkshire since Saturday, and the other – sent on Thursday – “wasn’t picked up”, even though the eBay seller I bought it from has proof that it was.

    Probably going to end up getting refunds on both of them. Fine for the business who can replace their lost stock, but that eBay seller is out a product AND their money.

    They’ve not been the only ones recently, either. I was actually worried about sending birth certificates to the Passport Office via Special Delivery but thankfully they’ve managed to get THOSE there in one piece and on the next day. Considering they charged me damn near a tenner for the privilege, I would hope so too.

    Can’t wait to see the fine next year if they don’t buck their ideas up.

  7. I’ve had a lot of parcels sent via Royal Mail go completely missing too. Just never showed up at their destination.

  8. The ‘ Royal ‘ prefix should be removed for ‘ Royal Mail ‘ because there is nothing royal about what RM has become and it really is a bad look for the monarchy

  9. It’s just a cost of doing business. Until the fines are hurting them more than what the costs to actually sort their shit out would be this will continue indefinitely.

  10. So, we privitised them, and it instantly became worse?

    *surprised pikachu face*

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