From what I have read, they have a work force of about 4000 people, that would be 10% of their totally work force gone by the end of the year, and with the current job market in
Finland ……

I walked past an Elisa store today and all the workers there seemed to be so tensed up and unmotivated, could cut through the tension with a bread knife

by Used-Substance-9814

12 comments

  2. I hope its all the people that creep on you in malls.

  3. Those 3 times i had to set foot in an Elisa store, I wasn’t exactly overwhelmed with attentive customer service, so probably not much lost

  4. BTW, can anyone explain to me why they have 2.000!!! people employed outside Finland?!

  5. They employ 4700 so its not 10% it is 8,5%. Huge diference.

  6. It sounds radical yes, but you have to ask yourself; how often do you even see the stores being crowded? People barely visit these stores anymore so you have to ask how many of them do you actually even need? Elisa isn’t a charity.

  7. As if they don’t rip off Finnish society enough Elisa. Anyways, they outsourced everything years ago to other Oy companies.

  8. Most individuals do not understand that telecommunication companies have two or more sides, the usual ones are consumer and corporate. Mostly tech-layouts nowadays are because of consult firm promised AI results resulting in workforce firings (read=AI-tradeoffs) for “low-value work” and the burning drive to gain more corporate winnings. It used to be in Finland that layoffs were only an option when the business was going under, nowadays its common tool to add a percentage or two into corporate earnings report. Usually affects customer service, which is ironic because customers will not get what they paid for (=active support for their product/service). In the case that 2000 people are outside of Finland, probably a telecom center operated by Finnish quick recruiting firms like Barona or subsidiaries etc. Shortstaffing in the trade is very common.. (source = own experience in the field)

  10. They made 3 digit millions profits and cut jobs in already rough times on the job market. The times we live in suck. It’s only about bigger and bigger profits for the shareholders.
    How about taking social responsibility? Finding new more productive positions within the company and invest in human resources and better customer service. Waiting times for customer service are long and the service itself is bad.
    Companies should be punished by consumers for these kind of decisions.

  11. I was a customer since the 1990s Saunalahti times. Recently I went to complain that my phone bill was too high. They said that it’s a standard fare these days and it can’t be lowered.

    Then I went to another operator and got a service for over 15 euros less with pretty much the same stuff (after haggling for some time). The next week Elisa bombed me with text messages every day offering a better deal. It started from 33€/month and ended up with 17€ a month for a year + maximum speed upgrades + free month of Netflix and a 70€ S-group gift card.

  12. Very surprised about this. Month ago saw recruitment ads ”mission possible” from Elisa recently for IT positions.

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