My Vodafone cable internet stopped working around 14:00 yesterday. After two hours, I called customer support to ask for their Always On option (the mobile backup thing). They refused, saying it’s a Germany-wide issue and their infrastructure “can’t handle it” if too many people use it. Okay, fine, whatever.
They then told me the issue would be fixed by 22:00. I waited until 22:30… still nothing.
Went to bed hoping it’d be back in the morning but nope, still no internet.
Honestly, it’s crazy how these big providers like Vodafone and Telekom charge premium prices but can’t even guarantee a stable connection.

Edit: Giving some more context.
I have already checked this website that Vodafone provides for checking the outages: https://www.vodafone.de/hilfe/stoerung.html

Judging by the comments, it looks like Vodafone support might be spreading inaccurate info. I was told twice by different agents that there’s a “Germany-wide cable internet outage,” which clearly isn’t the case.

by DreamRepresentative5

6 comments

  2. It’s not the entire country. I have Vodafone cable internet and it’s working fine for me right now. And in fact it’s very stable over the time I’ve had it, more then a year now. Their mobile service leaves something to be desired, but I can’t rightfully complain about the internet. Whoever you were talking to doesn’t know what they are talking about. The entire country isn’t down and even if it were, their system “not being able to handle it” is pure bullshit. It’s funny that you bring up premium prices because I pay less for internet here than I did in my home country.

    Anyway, pretty much all home internet is prone to outages at times. Once the outage is over, have them look at your modem to see if your signal stats are good. If you want backup internet, by all means, get a dual WAN router or gateway. Go get a 4G/5G router of your choice and have at it with a prepaid plan or something. Vodafone can’t stop you. If you’re really unhappy, vote with your feet and get a new provider.

  3. No Germany-wide outage to my knowledge. Restart your router and check again.

  4. We have also issues in the north with our local provider. Around nd the same time it started

  5. There is no nation wide outage, but that the lines might be over provisioned is. That’s also why your contract has a much lower minimum speed than the advertised speed, they can’t provide that when everyone is using it.

    In your case support needs to look into it, if it’s a client side or provider side issue, are there any Street works or renovations at your house?

  6. My Vodafone works and I’m in home office… Central Germany 🙂

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